Deputy Chief Technology Officer, Infrastructure and Operations Services Leader

6 days ago

Toronto, Ontario, Canada toronto Full time
Job Summary

We are seeking a highly experienced and skilled Deputy Chief Technology Officer, Infrastructure and Operations Services to join our team at the City of Toronto. This is a key leadership role that will drive the development and implementation of strategic plans for the City's IT infrastructure, including transformation, modernization, and optimization.

Key Responsibilities
  • Lead the development of key practices within the Enterprise Resource platform to enhance core IT operations programs such as Service Management, Asset Management, and Problem Management.
  • Partner with teams and large-scale partners to deliver modernization programs using industry-standard capabilities and frameworks to 43,000 users.
  • Oversee Incident Management, KPI management, and operational improvement programs across the Technology and Services Division.
  • Lead programs to improve service desk experience through process redesign and technology improvement – 800 requests per year - toward significant improvement in key service metrics.
  • Provide strategic advice and consultation on strategic plans, cybersecurity, budget allocations, policy development, road mapping, and other IT-related matters to the CTO and senior management.
  • Manage an annual budget of $78m+.
  • Implement best practices and tools for IT Service, Asset, Operations management, Service Desk, and End User capabilities.
  • Lead the implementation of the Asset Management Program to create efficient, effective, and accurate inventories. Identify and mitigate potential risks to IT operations and infrastructure, ensuring business continuity and disaster recovery plans are in place.
  • Ensure compliance with regulations and standards and maintain robust cybersecurity measures to protect Toronto's assets and data in close collaboration with the Chief Information Security Officer.
Leadership
  • Lead operationalization of Asset program using modern techniques available that will drive efficient, effective, and accurate inventories to drive key operating programs (Lifecycle management, asset currency, security and patching programs, software usage and optimization etc.).
  • Deliver large-scale transformation programs through a diverse team of 240 people through three directors.
  • Cultivate partnerships with other corporate teams as well as City partners/agencies/commissions.
  • Manage relationships with external vendors and service providers, negotiating contracts and ensuring service level agreements are met.
  • Promote a culture passionate about customer service and operational excellence within the operations and infrastructure section, enhancing efficiency, reliability, and scalability.
Requirements
  • Significant experience leading large-scale and complex organizations through IT transformation and modernization.
  • Experience leading an organization of 150+ people through a small team of direct reports.
  • Operations experience related to incident management, communication, and leadership.
  • Experience with security technology and program experience working closely with CISO teams.
  • Well-versed in the development of relationships across departmental, organizational, and external partner stakeholders and teams.
  • Service-oriented and customer-focused operational excellence and foster the highest levels of teamwork toward reaching organizational goals.
  • A passion for public service would be highly beneficial.
  • Educational credentials in information technology and business administration are an asset, but priority will be given to those candidates demonstrating related experience at a similar level.

  • Deputy Chief Technology Officer, Infrastructure and Operations Services

    7 days ago

    Old Toronto, Ontario, Canada toronto Full time

    About the RoleWe are seeking a highly experienced and strategic Senior IT Leader to join our team as the Deputy Chief Technology Officer, Infrastructure and Operations Services. This is a key leadership position that will play a critical role in driving the success of our Technology Services Group.Key ResponsibilitiesStrategic Leadership: Provide strategic...

  • Deputy Chief Technology Officer, Infrastructure and Operations Services

    6 days ago

    Old Toronto, Ontario, Canada toronto Full time

    About the RoleWe are seeking a highly experienced and strategic Senior IT Leader to join our team as the Deputy Chief Technology Officer, Infrastructure and Operations Services. This is a key leadership position that will play a critical role in driving the success of our Technology Services Group.Key ResponsibilitiesStrategic Leadership: Provide strategic...

  • Vice President of Technology Infrastructure

    4 weeks ago

    Old Toronto, Ontario, Canada toronto Full time

    Deputy Chief Technology Officer, Infrastructure & Operations ServicesPosition Title: Deputy Chief Technology Officer, Infrastructure & Operations ServicesReports to: Chief Technology OfficerABOUT THE ORGANIZATIONToronto stands as a premier economic hub and one of the most culturally rich cities globally. As North America's fourth largest city, it boasts a...

  • Vice President of Technology Infrastructure

    6 days ago

    Old Toronto, Ontario, Canada toronto Full time

    Deputy Chief Technology Officer, Infrastructure & Operations ServicesPosition Title: Deputy Chief Technology Officer, Infrastructure & Operations ServicesReports to: Chief Technology OfficerABOUT THE ORGANIZATIONToronto stands as a premier economic hub and one of the most culturally rich cities globally. As North America's fourth largest city, it boasts a...

  • Chief Technology Officer

    3 days ago

    Old Toronto, Ontario, Canada 10ZIG TECHNOLOGY, INC. Full time

    Job Description:We are seeking a highly experienced and visionary Chief Technology Officer to lead our technology department and drive innovation in our organization. The CTO will be responsible for defining the technology strategy, managing technology teams, and ensuring the effective use of technology to achieve business goals.Key...

  • Chief Technology Officer

    3 days ago

    Old Toronto, Ontario, Canada 10ZIG TECHNOLOGY, INC. Full time

    Job Description:We are seeking a highly experienced and visionary Chief Technology Officer to lead our technology department and drive innovation in our organization. The CTO will be responsible for defining the technology strategy, managing technology teams, and ensuring the effective use of technology to achieve business goals.Key...

  • Chief Technology Officer

    1 day ago

    Old Toronto, Ontario, Canada Genesis Technology Services Limited Full time

    Job Description:We are seeking a highly experienced and visionary Chief Technology Officer to lead our technology department and drive innovation in our organization. The CTO will be responsible for defining the technology strategy, managing technology teams, and ensuring the effective use of technology to achieve business goals.Key Responsibilities:Develop...

  • Chief Technology Officer

    24 hours ago

    Old Toronto, Ontario, Canada Genesis Technology Services Limited Full time

    Job Description:We are seeking a highly experienced and visionary Chief Technology Officer to lead our technology department and drive innovation in our organization. The CTO will be responsible for defining the technology strategy, managing technology teams, and ensuring the effective use of technology to achieve business goals.Key Responsibilities:Develop...

  • Vice President of Technology Operations

    4 weeks ago

    Old Toronto, Ontario, Canada toronto Full time

    Deputy Chief Technology Officer, Infrastructure & Operations ServicesPosition Title: Deputy Chief Technology Officer, Infrastructure & Operations ServicesReports to: Chief Technology OfficerCOMPANY OVERVIEWToronto stands as a prominent economic hub and is recognized globally for its diversity and quality of life. As the fourth largest city in North America,...

  • Vice President of Technology Operations

    6 days ago

    Old Toronto, Ontario, Canada toronto Full time

    Deputy Chief Technology Officer, Infrastructure & Operations ServicesPosition Title: Deputy Chief Technology Officer, Infrastructure & Operations ServicesReports to: Chief Technology OfficerCOMPANY OVERVIEWToronto stands as a prominent economic hub and is recognized globally for its diversity and quality of life. As the fourth largest city in North America,...

  • Vice President of Technology Operations

    4 weeks ago

    Old Toronto, Ontario, Canada toronto Full time

    Deputy Chief Technology Officer, Infrastructure & Operations ServicesPosition Title: Deputy Chief Technology Officer, Infrastructure & Operations ServicesReports to: Chief Technology OfficerABOUT THE ORGANIZATIONToronto stands as a pivotal economic hub in Canada, renowned for its rich diversity and vibrant living conditions. As the fourth largest city in...

  • Vice President of Technology Operations

    6 days ago

    Old Toronto, Ontario, Canada toronto Full time

    Deputy Chief Technology Officer, Infrastructure & Operations ServicesPosition Title: Deputy Chief Technology Officer, Infrastructure & Operations ServicesReports to: Chief Technology OfficerABOUT THE ORGANIZATIONToronto stands as a pivotal economic hub in Canada, renowned for its rich diversity and vibrant living conditions. As the fourth largest city in...

  • Assistant Chief Technology Officer, Infrastructure Management

    4 weeks ago

    Old Toronto, Ontario, Canada City of Toronto Full time

    Assistant Chief Technology Officer, Infrastructure ManagementPosition Title: Assistant Chief Technology Officer, Infrastructure ManagementReports to: Chief Technology OfficerABOUT THE ORGANIZATIONThe City of Toronto stands as a pivotal economic hub and is recognized globally for its rich diversity and high quality of life. As the fourth largest metropolis in...

  • Chief Technology Officer

    1 week ago

    Toronto, Ontario, Canada Stonewood Group Inc. Full time

    About the CompanyOur client, Stonewood Group Inc., is a pioneering Canadian B to C internet company with a global market presence and strong growth prospects. Their mission is to deliver innovative solutions that meet the evolving needs of their customers.Job DescriptionChief Technology OfficerThe Chief Technology Officer will be responsible for leading the...

  • Deputy Chief Engineer

    4 weeks ago

    Toronto, Ontario, Canada University of Toronto Full time

    Position Overview: The Deputy Chief Engineer plays a pivotal role in overseeing the strategic planning and operational management of a campus facility registered under the relevant regulatory authority. This position entails supervising and guiding the activities of shift engineers, internal maintenance personnel, and external service providers. Key...

  • Chief Technology Officer

    4 weeks ago

    Old Toronto, Ontario, Canada Dumas Full time

    Embrace the opportunity to lead in a dynamic environment.Dumas is a premier full-service mining contractor operating throughout the Americas, serving some of the most esteemed mining corporations globally.Renowned for tackling the most technically demanding underground projects, Dumas excels in mine construction, comprehensive mine development, production...

  • Chief Technology Officer

    6 days ago

    Toronto, Ontario, Canada Inborde Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Chief Technology Officer to join our team at Inborde Technologies. As a key member of our leadership team, you will be responsible for driving the company's technology strategy and ensuring the successful implementation of our business objectives.Key ResponsibilitiesTechnology Strategy and...

  • Chief Technology Officer

    5 days ago

    Toronto, Ontario, Canada Inborde Technologies Full time

    About the RoleWe are seeking a highly skilled and experienced Chief Technology Officer to join our team at Inborde Technologies. As a key member of our leadership team, you will be responsible for driving the company's technology strategy and ensuring the successful implementation of our business objectives.Key ResponsibilitiesTechnology Strategy and...

  • Chief Technology Officer

    4 weeks ago

    Toronto, Ontario, Canada Dumas Full time

    Embark on a rewarding career journey with Dumas, a premier full-service mining contractor operating across the Americas.Dumas proudly serves some of the most esteemed mining corporations globally, establishing itself as the contractor of choice for complex underground projects. Our expertise encompasses mine construction, comprehensive mine development,...

  • Chief Transformation Officer

    3 days ago

    Toronto, Ontario, Canada 10ZIG TECHNOLOGY, INC. Full time

    Job DescriptionJob Title: Chief Transformation OfficerCompany: 10ZIG TECHNOLOGY, INC.Job Type: Full-timeLocation: RemoteJob Category: TechnologyAbout Us: 10ZIG TECHNOLOGY, INC. is a leading technology company that specializes in providing innovative solutions to businesses.Job Summary: We are seeking a highly experienced Chief Transformation Officer to lead...