Vice President of Technology Operations

3 weeks ago

Old Toronto, Ontario, Canada toronto Full time
Deputy Chief Technology Officer, Infrastructure & Operations Services

Position Title: Deputy Chief Technology Officer, Infrastructure & Operations Services

Reports to: Chief Technology Officer

COMPANY OVERVIEW

Toronto stands as a prominent economic hub and is recognized globally for its diversity and quality of life. As the fourth largest city in North America, it boasts a population exceeding 2.9 million, contributing to a rich tapestry of experiences that enhance the city's vibrancy. Toronto is at the forefront of sectors such as technology, finance, film, music, culture, and innovation.

POSITION SUMMARY

The Deputy Chief Technology Officer, Infrastructure & Operations will play a pivotal role in advancing the mission of the Technology Services Group: to implement adaptable technology frameworks and solutions that provide seamless services, connect citizens and businesses, and empower the workforce.

This newly established position will entail providing strategic oversight and leadership in the development and execution of the City’s IT infrastructure initiatives, focusing on transformation, modernization, and optimization. Key areas of responsibility will include the management of Data Center operations, Network infrastructure, Employee Tools, and Operational Excellence.

KEY RESPONSIBILITIES

  • Direct the formulation of essential practices within the targeted Enterprise Resource platform aimed at enhancing core IT operations such as Service Management, Asset Management, and Problem Management.
  • Collaborate with teams and large-scale partners to execute modernization initiatives utilizing industry-standard capabilities and frameworks for 43,000 users.
  • Oversee Incident Management, KPI oversight, and operational enhancement initiatives across the Technology and Services Division.
  • Lead initiatives to enhance service desk experiences through process reengineering and technological advancements, managing approximately 800 requests annually to achieve significant improvements in service metrics.
  • Provide strategic guidance and consultation on strategic initiatives, cybersecurity measures, budget management, policy formulation, road mapping, and other IT-related matters to the CTO and senior leadership.
  • Administer an annual budget exceeding $78 million.
  • Implement best practices and tools for IT Service, Asset, and Operations management, including Service Desk and End User capabilities.
  • Oversee the execution of the Asset Management Program to establish efficient, effective, and accurate inventories, while identifying and mitigating potential risks to IT operations and infrastructure, ensuring business continuity and disaster recovery strategies are in place.
  • Ensure adherence to regulations and standards while maintaining robust cybersecurity protocols to safeguard Toronto's assets and data in close collaboration with the Chief Information Security Officer.

LEADERSHIP RESPONSIBILITIES

  • Drive the operationalization of the Asset program utilizing modern methodologies to ensure efficient, effective, and accurate inventories that support key operational programs (Lifecycle management, asset currency, security and patching initiatives, software usage and optimization, etc.).
  • Deliver large-scale transformation initiatives through a diverse team of 240 personnel across three directors.
  • Foster partnerships with other corporate teams as well as City partners/agencies/commissions.
  • Manage relationships with external vendors and service providers, negotiating contracts and ensuring compliance with service level agreements.
  • Encourage a culture focused on customer service and operational excellence within the operations and infrastructure division, enhancing efficiency, reliability, and scalability.

IDEAL CANDIDATE PROFILE

  • Extensive experience in leading large-scale and complex organizations through IT transformation and modernization efforts.
  • Proven track record of managing an organization of 150+ personnel through a small team of direct reports.
  • Operational experience in incident management, communication, and leadership.
  • Familiarity with security technologies and program experience working closely with CISO teams.
  • Skilled in developing relationships across departmental, organizational, and external partner stakeholders and teams.
  • Service-oriented with a focus on operational excellence and fostering teamwork to achieve organizational objectives.
  • A passion for public service is highly desirable.
  • Educational qualifications in information technology and business administration are advantageous, but priority will be given to candidates demonstrating relevant experience at a similar level.

CONTACT INFORMATION

For inquiries, please reach out to the designated contact.

About LHH Knightsbridge –

LHH assists organizations in navigating the complexities associated with transforming their leadership and workforce to accelerate results with reduced risk.

Established in 1967, we have been providing outplacement services for over five decades. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the leading provider of HR solutions worldwide.

Seniority level: Executive

Employment type: Full-time

Job function: Information Technology, Strategy/Planning, and Management

Industries: Data Infrastructure and Analytics, IT System Operations and Maintenance, and IT System Data Services

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