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Vice President of Technology Operations
2 months ago
Position Title: Deputy Chief Technology Officer, Infrastructure & Operations Services
Reports to: Chief Technology Officer
ABOUT THE ORGANIZATION
Toronto stands as a pivotal economic hub in Canada, renowned for its rich diversity and vibrant living conditions. As the fourth largest city in North America, it boasts a population exceeding 2.9 million, whose varied backgrounds and experiences contribute to the city's dynamic character. Toronto is a global frontrunner in sectors such as technology, finance, film, music, culture, and innovation.
POSITION OVERVIEW
The Deputy Chief Technology Officer, Infrastructure & Operations will play a crucial role in advancing the mission of the Technology Services Group: to implement adaptable technology frameworks and solutions that provide seamless services, connect the community and businesses, and empower staff.
This newly established position will involve strategic leadership and oversight of the development and execution of plans for the City’s IT infrastructure, focusing on transformation, modernization, and optimization. Key areas of responsibility will include the management of the Data Center, Network, Employee Tools, and Operational Excellence.
PRIMARY RESPONSIBILITIES
- Direct the establishment of essential practices within the targeted Enterprise Resource platform aimed at enhancing core IT operations programs such as Service Management, Asset Management, and Problem Management.
- Collaborate with teams and major partners to implement modernization initiatives utilizing industry-standard capabilities and frameworks for 43,000 users.
- Oversee Incident Management, KPI management, and operational enhancement initiatives across the Technology and Services Division.
- Lead initiatives to enhance service desk experiences through process redesign and technological advancements, addressing approximately 800 requests annually to achieve significant improvements in key service metrics.
- Provide strategic counsel and consultation on strategic planning, cybersecurity, budget management, policy formulation, road mapping, and other IT-related issues to the CTO and senior management.
- Manage an annual budget exceeding $78 million.
- Implement best practices and tools for IT Service, Asset, and Operations management, Service Desk, and End User capabilities.
- Guide the implementation of the Asset Management Program to establish efficient, effective, and accurate inventories while identifying and mitigating potential risks to IT operations and infrastructure, ensuring business continuity and disaster recovery plans are established.
- Ensure adherence to regulations and standards while maintaining robust cybersecurity measures to safeguard Toronto's assets and data in close partnership with the Chief Information Security Officer.
LEADERSHIP QUALITIES
- Oversee the operationalization of the Asset program utilizing modern techniques to ensure efficient, effective, and accurate inventories that drive key operational programs (Lifecycle management, asset currency, security and patching programs, software usage and optimization, etc.).
- Deliver large-scale transformation initiatives through a diverse team of 240 individuals managed by three directors.
- Foster partnerships with other corporate teams as well as City partners/agencies/commissions.
- Manage relationships with external vendors and service providers, negotiating contracts and ensuring compliance with service level agreements.
- Encourage a culture focused on customer service and operational excellence within the operations and infrastructure division, enhancing efficiency, reliability, and scalability.
IDEAL CANDIDATE PROFILE
- Extensive experience leading large-scale and complex organizations through IT transformation and modernization.
- Proven track record of managing an organization of 150+ personnel through a small team of direct reports.
- Operational experience related to incident management, communication, and leadership.
- Familiarity with security technology and program experience in collaboration with CISO teams.
- Strong ability to develop relationships across departmental, organizational, and external partner stakeholders and teams.
- Service-oriented with a focus on operational excellence and fostering high levels of teamwork to achieve organizational objectives.
- A passion for public service is highly advantageous.
- Educational qualifications in information technology and business administration are beneficial, but priority will be given to candidates demonstrating relevant experience at a similar level.
CONTACT INFORMATION
Cheryl Lai, Senior Consultant
About LHH Knightsbridge –
LHH assists organizations in simplifying the complexities associated with transforming their leadership and workforce to accelerate results with reduced risk.
Established in 1967, we have been providing outplacement services for over five decades. LHH is a wholly owned subsidiary of Adecco, SA, a publicly held Fortune Global 500 firm and the world's leading provider of HR solutions.
Seniority level: Executive
Employment type: Full-time
Job function: Information Technology, Strategy/Planning, and Management
Industries: Data Infrastructure and Analytics, IT System Operations and Maintenance, and IT System Data Services
