Customer Experience Lead

1 month ago

Laval, Quebec, Canada Victoria's Secret Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret in Carrefour Laval. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, driving top-line sales, and leading a team of sales associates.

Key Responsibilities
  • Lead and direct sales associates on the sales floor to drive top-line sales and customer satisfaction.
  • Coach and develop sales associates to improve their sales and customer service skills.
  • Support operational excellence by maintaining visual standards, payroll management, and merchandise availability.
  • Act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
  • Lead and demonstrate company values within the store.
  • Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
  • Conduct associate observations and associate coaching.
  • Display an understanding of all associate roles and ensure all roles work for the good of the team and the customer.
  • Link results to behaviors and actions to drive top-line sales.
  • Independently manage labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
  • Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
  • Demonstrate and lead company policy and procedures.
Requirements
  • Possess a passion for the Victoria's Secret brand.
  • Demonstrate excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred.
  • Experience directing other individuals in the performance of their job duties preferred.
Compensation

Minimum Salary: $18.50

Maximum Salary: $23.00

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.

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