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Technical Support Specialist

3 months ago

St Catharines, Ontario, Canada JobCart Inc Full time

Location Requirement: Must be present in Ontario to apply.

Compensation: $19.23 per hour

Operational Hours: 7 days a week, 6 AM - 10 PM EST (40-hour work schedule)

As a Tier 2 Helpdesk Advisor at JobCart Inc, you will play a crucial role in delivering outstanding technical assistance while supporting a prominent player in the e-commerce industry. Your expertise will not only enhance customer satisfaction but also drive the success of our business operations.


Key Responsibilities:
  1. Manage various customer interaction channels, gaining experience in a dynamic industry.
  2. Deliver exceptional customer service and technical support to maintain high standards.
  3. Propose proactive suggestions for process enhancements to improve customer interactions.
  4. Adopt new technologies and remain engaged with digital advancements.

Essential Qualifications:
  1. A minimum of 1 year of experience in a help desk or customer support capacity.
  2. Proficient with technology, including office automation tools, databases, and remote access software.
  3. High School Diploma or equivalent qualification.
  4. Willingness to work flexible hours as required.

What We Provide:
  1. Competitive hourly wage of $19.23.
  2. Full-time, Fixed Term Contract position.
  3. Opportunities for professional training and development.
  4. A collaborative and inclusive workplace culture.

Role Expectations:
  1. Engage with customers through multiple channels, resolving complex issues as a Tier 2 Helpdesk professional.
  2. Identify and recommend improvements to processes and systems to enhance operational efficiency.
  3. Utilize remote troubleshooting methods to diagnose and rectify technical problems.
  4. Guide customers through effective problem-solving techniques, ensuring a smooth experience.