Front Desk Representative

4 weeks ago

Newfoundland and Labrador, Canada Letto's Enterprises Ltd Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Letto's Enterprises Ltd.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Provide customer service
Requirements:
  • 2 years to less than 3 years of experience in a similar role
  • Permanent employment
  • English as the primary language of work
  • 30 to 40 hours per week
What We Offer:

At Letto's Enterprises Ltd, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application to join our team.

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