Front Desk Hotel Clerk

4 weeks ago


Northeastern Manitoulin and the Islands, Canada Manitoulin Hotel & Conference Centre Full time
Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team at Manitoulin Hotel & Conference Centre. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e., faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
Benefits:
  • Free parking available
  • On-site amenities
  • On-site housing options
  • Wellness program
Support for Persons with Disabilities:
  • Provides physical accessibility accommodations (e.g., ramps, elevators, etc.)
  • Participates in a government or community program or initiative that supports persons with disabilities
  • Offers mentorship, coaching, and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities


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