Hotel Front Desk Clerk
2 weeks ago
We are seeking a skilled and experienced Hotel Front Desk Clerk to join our team at Manitoulin Hotel & Conference Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing room assignments, and ensuring a smooth guest experience.
Key Responsibilities- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges, and receive payments
- Balance cash and complete balance sheets, cash reports, and related forms
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e., faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- As per collective agreement
- Free parking available
- On-site amenities
- On-site housing options
- Wellness program
- Provides physical accessibility accommodations (e.g., ramps, elevators, etc.)
- Participates in a government or community program or initiative that supports persons with disabilities
- Offers mentorship, coaching, and/or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (e.g., housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and/or refugees (e.g., facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (e.g., Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- Participates in a government or community program or initiative that supports youth employment
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching, and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
- Participates in a government or community program or initiative that supports Veterans
- Offers mentorship, coaching, and/or networking opportunities for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Recruits Veterans and other candidates with military experience through targeted hiring initiatives (e.g., job fairs, outreach programs, etc.)
- Assists with immediate transition needs of Veterans (e.g., relocation, housing, etc.)
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (e.g., gradually increasing hours and responsibilities, etc.)
- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching, and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
- Participates in a government or community program or initiative that supports mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers mentorship, coaching, and/or networking opportunities for mature workers
- Offers phased retirement options that allow mature workers to gradually reduce their workload (e.g., flexible or reduced work hours, part-time employment, project-based or seasonal work, etc.)
- Offers phased re-entry options for mature workers who are returning to work after retiring (e.g., gradually increasing hours and responsibilities)
- Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (e.g., adjustable desks and chairs, accessible parking, etc.)
- Offers resources to help mature workers plan their retirement (e.g., financial planning, access to pension and benefits, lifestyle adjustments, etc.)
- Participates in a government or community program or initiative that supports members of visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (e.g., anonymizing the hiring process, etc.)
- Offers mentorship programs that pair members of visible minorities with experienced employees
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
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