Front Desk Representative

1 month ago

Newfoundland and Labrador, Canada Letto's Enterprises Ltd Full time
Job Title: Front Desk Agent

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Letto's Enterprises Ltd.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
Requirements:
  • 2 years to less than 3 years of experience in a similar role
  • Permanent employment
  • English as the primary language of work
  • 30 to 40 hours of work per week
Working Conditions:

The Front Desk Agent will work in a fast-paced environment with a high level of attention to detail. The position requires standing for extended periods and working under pressure.

Personal Suitability:
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
Security and Safety:
  • Criminal record check
Language:

English

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