Client Relationship Manager
4 weeks ago
Job Overview
We are looking for a Client Relationship Manager (MGA+) to enhance our operations.
At People Corporation, we are dedicated to empowering organizations to thrive. As a national leader in group benefits, retirement solutions, wellness, and human resource services, this position will be integral to GroupQuest, a sector of People Corporation within Partner Solutions.
As a Group Benefits Managing General Agent (MGA+), we collaborate closely with advisors and insurance providers to deliver comprehensive back-office support and services related to group benefits. Our team comprises innovative thinkers who are driven to achieve results and are passionate about the positive impact we create.
Responsibilities of the Client Relationship Manager (MGA+):
Reporting to the Director of Account Management (MGA+), the Client Relationship Manager will serve as the primary contact for designated advisors' portfolios, particularly those eligible for MGA+ services. This role involves managing daily tasks to address client needs and concerns while overseeing account activities. The Client Relationship Manager must be adaptable, adjusting their focus based on the specific circumstances and satisfaction levels of each client. By assessing client needs, they may take on various roles, including coordinator, customer service representative, and technical expert. The Client Relationship Manager is essential for ensuring a positive customer experience by providing support, technical assistance, and overall relationship management. This position will focus on supporting a select group of advisor partners.
Maintain a comprehensive understanding of the advantages and disadvantages of various carriers and solutions, effectively communicating this information to advisors. Address and resolve incoming inquiries, engaging the appropriate resources within Partner Solutions to ensure an exceptional end-to-end customer experience. Act as a trusted intermediary between clients and operational teams. Demonstrate a high level of accountability, taking ownership of issues and managing resolutions to completion.To excel as a Client Relationship Manager (MGA+) with GroupQuest/People Corporation, candidates should possess:
A minimum of 3 years of experience in Group Benefits sales and/or service, whether on the carrier or advisor side. Strong attention to detail, with a focus on accuracy and quality control. Excellent interpersonal skills to foster trust and credibility in relationships. Outstanding communication abilities, both written and verbal, for effective interaction with internal and external clients. Strong organizational skills, capable of multitasking and prioritizing in a fast-paced environment. A positive demeanor and a collaborative spirit, working well with both internal and external stakeholders. Ability to meet deadlines and deliver results promptly. High energy and a strong desire to achieve exceptional outcomes with a proactive attitude. A strong sense of ownership and commitment to working efficiently and accurately in a dynamic environment. Analytical and problem-solving capabilities.Preferred qualifications include:
Fluency in French is considered an asset. GBA designation is advantageous (opportunities for personal and professional development will be provided to obtain this designation).Benefits offered:
Opportunities to learn alongside industry experts. Comprehensive health and dental benefits. A retirement savings plan with employer contributions. A variety of Health & Wellness programs. Mental health resources and support for employees and their families. Assistance with completing industry designations. Competitive salary package.At People Corporation, we are committed to empowering organizations to thrive. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions, serving over 20,000 clients and nearly 3 million Canadians. Our tailored solutions are designed to meet the unique needs of businesses and their employees, members, and stakeholders.
We are dedicated to fostering an inclusive and accessible environment where all employees and clients feel valued, respected, and supported. Our commitment extends to building a workforce that reflects the diversity of the communities we serve, ensuring every employee has the opportunity to reach their full potential.
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