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Customer Trust Coordinator
2 months ago
About Global Relay
Global Relay is a leading provider of enterprise information archiving solutions, serving the world's most highly regulated firms. Our cloud-based platform securely captures and preserves communications data, ensuring compliance with stringent regulations.
The Role
The Customer Trust team is responsible for building customer confidence in Global Relay services. As the Customer Trust Coordinator, you will work closely with the team to provide sales and customer support, ensuring timely and efficient resolution of customer requests and projects.
Your Responsibilities
- Triage and track customer and internal requests
- Implement processes to ensure team output is complete, accurate, and on-time
- Work with the Team Lead to identify and implement team performance metrics and reporting
- Maintain the team wiki and how-to guides
- Assist customers with due diligence reviews of Global Relay services
- Support proposal writers by reviewing requests for proposals (RFPs) and coordinating proposal tasks
- Assist the Team Lead with technical and legal research
- Contribute to effective communication within the team and across the company
About You
- At least three years' experience in a corporate administrative role
- Work experience in proposal management, customer support, sales support, or law preferred
- Knowledge of cloud computing, security, and privacy concepts is highly desirable
- Exceptional communication, writing, and proofreading skills
- Strong critical thinking and problem-solving skills
What We Offer
Global Relay offers a competitive compensation package, including a corporate bonus, extended health benefits, and RRSP Matching. We are an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
Why Join Us
At Global Relay, you will have the opportunity to work with a talented team of individuals from diverse backgrounds, with complementary knowledge and skills. We foster a culture that breeds creativity and rewards perseverance and hard work. You will receive the mentoring, coaching, and support you need to reach your career goals.
