Customer Trust Coordinator

1 month ago

Vancouver, British Columbia, Canada Global Relay Full time

About Global Relay

Global Relay is a leading provider of enterprise information archiving solutions, serving the world's most highly regulated firms. Our cloud-based platform securely captures and preserves communications data, ensuring compliance with stringent regulations.

The Role

We are seeking a Customer Trust Coordinator to join our Customer Trust team. As a key member of our team, you will provide sales and customer support to build customer confidence in our services. Your responsibilities will include:

  • Triage and track customer and internal requests
  • Ensure all requests and projects are addressed in a timely and efficient manner
  • Implement processes to ensure team output is complete, accurate, and on-time
  • Work with the Team Lead to identify and implement team performance metrics and reporting
  • Maintain the team wiki and how-to guides
  • Assist customers with due diligence reviews of our services via email and phone
  • Support proposal writers by reviewing requests for proposals (RFPs), coordinating proposal tasks, tracking deadlines, and ensuring compliance with RFP instructions
  • Assist the Team Lead with technical and legal research
  • Work with the Team Lead to review team processes, tools, and documentation and implement improvements
  • Contribute to effective communication within the team and across the company
  • Support related security, legal, sales, and marketing activities as needed

About You

We are looking for a highly organized and detail-oriented individual with at least three years of experience in a corporate administrative role. Your skills and qualifications should include:

  • Exceptional communication, writing, and proofreading skills
  • Strong critical thinking and problem-solving skills
  • Close attention to detail, quality, and accuracy
  • Ability to work with and influence all levels of staff—including executives and technical experts—without direct authority
  • Ability to exercise sound judgment, tact, and discretion
  • Independent worker with the ability to manage multiple projects with minimal supervision
  • Comfortable in a fast-paced environment with tight deadlines and competing priorities
  • Ability to independently research unfamiliar technical and legal concepts

What We Offer

Global Relay offers a competitive compensation package, including a corporate bonus, extended health benefits, and RRSP Matching. We also offer a dynamic and inclusive work environment, with opportunities for professional growth and development.

Why Join Us

At Global Relay, we value diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance.

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