Customer Experience Ambassador

7 days ago

Ottawa, Ontario, Canada Indigo Books & Music Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our retail team, you will be responsible for creating a warm and welcoming environment in our stores, adding joy to our customers' lives, and leveraging our products to tell stories.

Key Responsibilities
  • Create a Positive Customer Experience
    • Engage and connect with customers on the sales floor
    • Curate specific product collections for each customer
    • Ensure Visual Standards are followed and maintained
  • Role Model Indigo's High Performance Characteristics
    • Adaptability, flexibility, and a willingness to learn new things
    • Demonstrated commitment to creating an exceptional employee and customer experience
  • Support Store Operations
    • Take accountability to respond to customer feedback in a timely manner
    • Hold self and others accountable
    • Own self-development and provide continuous feedback to colleagues and Leadership Team
Requirements
  • Experience in specialty retail or a retail environment preferred but not required
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset
About Indigo

At Indigo, we are committed to our communities, our customers, and each other. We believe that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives.

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