Senior Cloud Operations Engineer

4 weeks ago

Vancouver, British Columbia, Canada Electronic Arts Inc. Full time

Electronic Arts Inc. is a leading name in the entertainment industry, engaging millions globally through a suite of top-tier video gaming experiences.

The DevOps division is seeking a seasoned Senior Cloud Operations Engineer to enhance our capabilities. Ideal candidates will possess a strong enthusiasm for technology and a proven track record in architecting, deploying, and managing solutions within a public cloud framework that integrates with corporate backend systems and services. A Senior Cloud Operations Engineer will be responsible for crafting solutions from inception, diagnosing issues at both the network and Linux operating system levels, and collaborating effectively across diverse teams.

Reporting directly to the Technical Director, you will work closely with the Operations Development Director and Technical Director to assess and execute projects, ensuring outstanding outcomes. You should have a demonstrated capacity to manage large-scale systems while balancing competing priorities within the team. A commitment to system uptime and reliability is essential. Your passion for automation will help minimize manual interventions, and you will also participate in on-call support as required.

Key Responsibilities:

  • Design and implement technical solutions that are secure and maintainable, reducing operational overhead for the team.
  • Diagnose deployment challenges, connectivity issues, performance bottlenecks, and service availability disruptions.
  • Establish a deployment and support framework that complies with DevOps security protocols.
  • Create tools that enhance productivity by automating routine system administration tasks.
  • Maintain comprehensive documentation of system configurations and procedures, including operational runbooks.
  • Support a robust gaming server infrastructure that is always available.
  • Provide on-call assistance for feature rollouts, live events, and urgent escalations.
  • Identify and resolve issues arising from production and live service operations.
  • Assess and integrate technologies that boost team efficiency and platform capabilities.

Qualifications:

  • A minimum of 3 years of relevant experience with public cloud platforms (notably Azure, AWS, and GCP), encompassing design, implementation, and operational management of critical systems.
  • Hands-on experience with various DevOps tools and methodologies:
  • Infrastructure as Code solutions like Terraform.
  • Container orchestration technologies such as Kubernetes, Helm, and Docker.
  • Configuration management tools like Chef and Ansible.
  • Monitoring and observability solutions such as Prometheus and Grafana.
  • CI/CD pipeline automation tools like Jenkins, GitLab, and GitHub.
  • Proficiency in developing automated solutions using at least one programming language: Python, Ruby, or Go.
  • Familiarity with the Git version control system.
  • Expertise in operating system and network security principles for publicly accessible services hosted on Linux platforms.
  • Understanding of network resource implementation in a public cloud environment, including DNS, subnetting, routing tables, NAT, and firewalls.
  • Knowledge of database concepts including schema design, relational database management systems, NoSQL/Key-Value stores, performance optimization, and client security.
  • Experience migrating large applications from on-premises data centers to public cloud environments.

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