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Technical Support Specialist

2 months ago

Red Deer, Alberta, Canada Abra Controls Inc Full time

Job Summary

Abra Controls Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for developing and maintaining a fast-paced technical support program for our field operations teams.

Key Responsibilities

Asset Management
  • Repair, maintain, and install oil field equipment based on oral and written work orders using hand tools.
  • Install and repair firmware/software on proprietary systems, local equipment, and cloud-based systems.
Technical Support
  • Interact with field staff, area supervisors, and customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Diagnose and resolve technical issues.
  • Research required information using available resources.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per company specifications.
  • Redirect problems to appropriate resources.
  • Offer alternative solutions where appropriate and/or redirect per outlined processes.
  • Follow up and make scheduled callbacks to customers where necessary.
  • Support customer ticketing and job creation based on Field Supervisor needs.
  • Stay current with system information, changes, and updates.
Field Support
  • Deliver and/or install equipment at client locations in the field when needed.
  • Crosstrain for coverage of full-time field support staff when needed.
  • Act as a driver for equipment transfers when necessary.

Requirements

Education/Experience:
  • High School Diploma with 1+ years of related experience.
  • First Aid & CPR certification.
  • H2S Alive certification.
  • Petroleum Safety Training.
  • Class 5 Driver's License & Clean Driver's Abstract.
  • Proficient in Google Suite.
  • Ability to lift a minimum of 50 lbs.

What We Offer

Abra Controls Inc offers a competitive salary and benefits package to the successful candidate.