Business Solutions Consultant

2 days ago

Toronto, Ontario, Canada com, Inc. Full time
About the Role

We are seeking a highly skilled Business Solutions Consultant to join our Amazon Business Professional Services team. As a key member of our team, you will be responsible for understanding our customers' source to pay processes and systems to provide viable solutions that meet their goals with Amazon Business.

Key Responsibilities
  • Engage with large and complex customers, including Fortune 500 companies, to gain a deep understanding of their source to pay processes and systems.
  • Recommend solutions to help customers adopt complex business features and identify potential risks/gaps and propose potential workarounds.
  • Work closely with the sales team to provide status updates and insights learned during discovery with the customer.
  • Relay market needs and requirements back to internal Amazon teams, including Product Management, Technical, and Category Management teams.
  • Collaborate and influence key internal Amazon stakeholders.
About the Team

The Solution Consulting team sits within the Amazon Business Professional Services (ProServe) organization. Our mission is to accelerate our customers' success, adoption, and spend by guiding their journey with tools and services while building their confidence with insights and trusted resources.

Requirements
  • 5+ years of services delivery, pre-sales/solution architecture, and/or sales experience.
  • BA/BS degree.
  • Ability to converse with senior customer stakeholders.
  • Active listener and effective communicator.
  • Ability to multitask, prioritize, and meet competing deadlines.
  • Knowledge of procurement and source to pay processes and solutions.
  • Experience in B2B file transfers of data files in EDI, cXML through HTTPS, sFTP or AS2.
Preferred Qualifications
  • 5+ years of ERP, Procure to Pay and AP Automation business experience.
  • Bilingual Proficiency preferred (French and English).
  • Desire to work in a fast-paced, challenging environment.
  • B2B industry preferred.
  • Experience with and working knowledge of Coupa, SAP, and Ariba systems.
  • Excellent communications skills with the ability to manage challenging conversations in a professional manner.
  • Demonstrated ability to manage multiple projects including work prioritization, resource coordination, planning, and task delegation.
  • The ideal candidate will have a track record of managing and troubleshooting data integration projects.
  • Proven ability to influence others and lead customer engagements.
  • Strong ownership, bias for action and willingness to role-up your sleeves.
  • Expert use of MS Office Suite, CRMs (e.g. ) and other systems.

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