Quality Systems Manager

3 days ago

Toronto, Ontario, Canada McDonald's Full time
About the Role

We are seeking a highly skilled Quality Systems Manager to join our team at McDonald's. As a key member of our Supply Chain Management department, you will be responsible for ensuring the highest standards of food safety and quality across our restaurants.

Key Responsibilities
  • Provide technical expertise to internal and external stakeholders to ensure compliance with Public Health and McDonald's internal food safety requirements.
  • Lead the development of tools and procedures to ensure delivery of high-quality performance in restaurant operations.
  • Manage vendor relationships, testing, and deployment of new food safety programs, as well as existing programs such as Third-Party Restaurant Audits and Digital Food Safety.
  • Proven project management experience, with a minimum of 3 years.
  • Superior analytical, reporting, and risk assessment skills, with the ability to conceptualize and implement effective solutions.
  • Strong presentation and facilitation skills, with experience in communicating with senior management.
  • Proactively identify and address potential food safety and quality risks, staying up-to-date with leading science, industry trends, and regulations.
  • Develop and enforce standards and processes to ensure the safety and quality of our food from farm to fork, working within aggressive product development timelines.
  • Conduct quarterly reviews and reporting for Restaurant Food Safety & Quality metrics, providing guidance and advice on corrective and preventative measures.
  • Initiate and monitor corrective actions in the event of non-conformance or guest food product complaints.
  • Make concise decisions to escalate restaurant emergencies, establishing and maintaining necessary documentation.
Requirements
  • Bachelor's degree in food science, nutritional science, or equivalent.
  • Public Health Food Handler and Inspection certifications an asset.
  • Experience in the food and/or foodservice industry (5 years), preferably with pre-requisite or food safety systems.
  • Fluent in Microsoft Office, Adobe, Power BI, and SharePoint, with experience in Change Management and Document Control.
  • Fluent in English (reading, writing, speaking) and French an asset.
  • Canadian Public Health, Safe Food for Canadians regulations, and Food and Drug Act and regulations knowledge.
  • Ability to communicate effectively with Health Canada, Regional/Municipal Public Health, Canadian Food Inspection Agency, or industry councils.
  • Crisis or recall experience an asset.
  • Ability to positively influence others to take action and/or change perspective.
About McDonald's

McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

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