Currency Exchange Customer Support Specialist
4 weeks ago
Position Overview
As a vital member of the Interchange Group, the Currency Exchange Customer Support Specialist plays a key role in delivering outstanding service in the realm of international money transfers and currency exchange.
Job Type
Full-time Permanent Position
Experience Required
Minimum of 2 years in Customer Service
Language Requirements
Proficiency in English is essential; additional languages, particularly French, are advantageous.
Location
In-person
Core Responsibilities
- Facilitate international money transfers, utilizing both cash and credit card transactions.
- Conduct currency exchange operations for clients with a focus on quality service.
- Adhere to compliance procedures to identify and mitigate potential risks.
Qualifications
- Proficient in computer usage and cash management.
- Strong numerical aptitude and comfort with financial transactions.
- Excellent negotiation skills and a proactive approach to challenges.
- Organized, detail-oriented, and adaptable to changing circumstances.
Personal Attributes
The ideal candidate is a team player who excels in individual tasks, is responsive, and possesses a strong potential for negotiation. A natural inclination towards customer service, combined with a passion for numbers and challenges, is essential.
Inclusivity Statement
Interchange Group is committed to diversity and inclusion. We welcome applicants from all backgrounds and provide accommodations during the recruitment process in accordance with applicable laws.
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