Cloud Contact Center Project Manager

9 hours ago

Montreal, Quebec, Canada Eventus Group Full time
Project Manager for Cloud Contact Center Solutions

We are seeking a seasoned project manager to lead our cloud contact center projects. As a trusted adviser to our clients, you will be responsible for delivering industry-leading best practices, concepts, and technologies while ensuring delivery excellence.

Key Responsibilities:
  • Create project plans and manage milestone attainment
  • Manage project risks and issues
  • Develop and implement cloud contact center solutions for enterprise clients
  • Collaborate with sales teams to size client engagements and develop statements of work
  • Assist with creating training materials, reference guides, and playbooks
Requirements:
  • 10+ years of experience managing cloud and on-premises contact centers
  • Experience working with enterprise clients and cloud contact center platforms
  • Knowledge of technical challenges, benefits, and limitations in delivering cloud services for enterprises
  • Industry experience with Genesys Engage, InContact, Avaya, Aspect, Amazon Connect, or other contact center application vendors
  • Bachelor's degree in engineering or computer programming
What We Offer:
  • Professional training opportunities
  • A dynamic and collaborative work environment
  • The chance to work with a leading technology company

We are an equal opportunities employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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