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Enrollment Services Coordinator

3 months ago

Toronto, Ontario, Canada George Brown College Full time

Competition Number: REQ 6252

TITLE: Enrollment Services Coordinator

DIVISION: Office of the Registrar

SALARY: Payband H, starting rate $ per hour

HOURS: Monday to Friday, 8:30 am to 4:30 pm

HOURS PER WEEK: 35

STATUS: Temporary Support

Land Acknowledgement

George Brown College acknowledges its location on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples. We express gratitude for the opportunity to share this land as treaty people who learn, work, and live in the community.

Equity Statement

George Brown College is dedicated to fostering an equitable and inclusive environment and actively encourages applications from Indigenous, Black, racialized individuals, visible minorities, 2SLGBTQIA+ persons, all genders, and individuals with disabilities.

GBC Vision

To be a college recognized for its commitment to inclusion, excellence, relevance, impact, and leadership.

Position Overview:

The Enrollment Services Coordinator is integral to the daily functions of the Office of the Registrar, providing support and guidance to a diverse clientele, including current and prospective students, external partners, and college personnel.

Key Responsibilities:

  • Manage the registration process for new and returning students across various categories, including Postsecondary, Apprenticeship, Community Partnerships, and Continuing Education.
  • Ensure the accuracy and integrity of registration records and student information within the Student Information System (SIS), adhering to established guidelines and institutional policies.
  • Oversee specific portfolios on a rotational basis, serving as the subject matter expert and primary contact for inquiries from students, staff, and external parties.
  • Address complex inquiries and sensitive matters, utilizing comprehensive knowledge of systems and policies to provide effective solutions and guidance.
  • Respond to a high volume of inquiries from a wide range of stakeholders, ensuring accurate and courteous communication regarding various issues.
  • Provide advice on admissions and registration policies for all programs offered by the College.
  • Perform other related duties as assigned.

Educational and Experience Requirements:

  • A diploma or degree from a recognized post-secondary institution in Business Administration, Social Sciences, or a related field.
  • A minimum of three years of recent experience in processing complex information and providing guidance in a fast-paced customer service environment.
  • Knowledge of registrar's office operations, college policies, and Ministry regulations related to registration and enrollment reporting.
  • Experience working independently and collaboratively, with strong organizational and problem-solving skills.
  • Proficiency in word processing, database management, and spreadsheet applications for generating reports and correspondence.

Skills and Attributes:

  • Excellent multi-tasking, prioritization, and time-management abilities.
  • Strong attention to detail, with solid analytical and research skills.
  • Effective communication, collaboration, and interpersonal skills at a professional level.
  • A demonstrated commitment to the College's priorities regarding diversity and equity.

Interview Process:

The interview process may include a practical skills assessment.

Notes:

  • The College requires verification of degrees and credentials from accredited institutions, which may be validated during the interview process.

About Us:

George Brown College is dedicated to providing students with real-world learning experiences in the heart of Toronto. Our faculty and staff are committed to making this vision a reality, and we support them through various initiatives.

The College offers hybrid work opportunities, a competitive pension plan, generous vacation time, a tuition assistance program, and an equitable work environment where every individual is valued.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).