Customer Service Representative

2 weeks ago

Fort Frances, Canada Enterprise Holdings Full time
Customer Assistance Representative Sr (CAR Sr)

Enterprise Mobility is seeking a highly skilled Customer Assistance Representative Sr (CAR Sr) to provide exceptional customer service and support to internal and external customers. As a key member of our team, you will be responsible for assisting customers with their rental needs, providing administrative support, and acting as a rental backup in a large home city branch or airport location.

Key Responsibilities:

  • Provide high-level customer service by assisting customers with their rental needs, both in-person and over the phone.
  • Manage incoming and outgoing calls, including reservations, rate quotes, and general questions and answers.
  • Assess customer rental needs and provide solutions to meet their requirements.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while interacting with customers.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.

Requirements:

  • Must be at least 18 years of age.
  • High school diploma or above required; some college preferred.
  • At least 1 year prior customer service, retail, or administrative support experience.
  • At least 1 year of prior sales experience.
  • Valid Ontario Class G2 or G driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 5 years.
  • Authorized to work in Canada and not require work authorization sponsorship by our company for this position.

What We Offer:

  • Competitive hourly rate of $20.00.
  • Paid time off.
  • Employee discount.
  • Retirement savings plan.
  • Extended Health Benefits (Medical, Prescription Drug, Dental, and Vision).
  • Life Insurance.
  • Training and development opportunities.

Available Schedules:

  • Monday-Friday: 7:00am-4:00pm.
  • Monday-Friday: 8:00am-5:00pm.

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