Customer Service Representative
4 weeks ago
Job Summary
Enterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative Sr (CAR Sr). This role is responsible for providing exceptional customer service to internal and external customers, primarily face-to-face, while supporting branch and rental needs.
Key Responsibilities
- Assist customers with their rental needs, providing information and resolution to their inquiries.
- Manage incoming and outgoing calls, ensuring timely and effective communication with customers and other stakeholders.
- Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
- Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient handling of customer transactions.
- Effectively market the company's services, promoting the Enterprise brand and values to customers.
- Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
- May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
Requirements
- Must be at least 18 years of age.
- High school diploma or above required; some college preferred.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have at least 1 year of prior sales experience.
- Must have a valid Ontario Class G2 or G driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related conviction on driving record in the past 5 years.
- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Benefits
- Competitive hourly rate of $20.00.
- Paid time off.
- Employee discount.
- Retirement savings plan.
- Extended Health Benefits (Medical, Prescription Drug, Dental, and Vision).
- Life Insurance.
- Training and development opportunities.
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