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Mid-Market Account Management Leader

3 months ago

Montreal, Quebec, Canada the Ladders Full time

Position Overview:
Your role as the Manager of Mid-Market Account Management will involve reporting directly to the Vice-President of Customer Success, Melissa Trottier. You will play a crucial part in facilitating access to health and wellness benefits for Canadians.

Team Engagement:
This mission is made achievable through the dedication and commitment of our exceptional account management team.

Key Responsibilities:
In this position, you will be responsible for:

  • Leading and mentoring the account management team to ensure high performance.
  • Developing strategies to enhance client satisfaction and retention.
  • Collaborating with cross-functional teams to align on client needs and expectations.

Qualifications:
The ideal candidate will possess strong leadership skills and a passion for client success.