Senior Business Analyst, News Operations Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Senior Business Analyst to join our News Operations team. As a key member of our team, you will play a critical role in shaping the future of our content delivery and media production workflows.
Main Responsibilities:
- Gather and document business requirements and user needs through inclusive facilitation and discovery methods.
- Prioritize problems and opportunities according to capacity, resources, and benefits, and track progress to ensure deliverables are met.
- Configure and implement new tools and workflows using qualitative and quantitative data to meet business requirements and improve the user experience.
- Leverage metadata-driven workflows to improve how we create and distribute content.
- Support change management initiatives by ensuring users' needs and feedback are addressed.
- Collaborate with multiple stakeholders and teams across the organization to ensure priorities are aligned and requirements are clearly defined and communicated.
- Collect and analyze data from pilot projects to develop standard operating procedures for media production that will improve the user and audience experience.
Qualifications and Experience:
- Degree in the field of Information Science and/or equivalent experience and training.
- Experience in change management and continuous improvement.
- Experienced/familiar with facilitation and discovery methods to identify pain points and opportunities to improve tools, workflows, and processes in media production.
- Experienced/familiar with media production and publication processes in a news environment.
- Experienced/familiar with structured metadata and leveraging metadata-driven workflows to improve content discovery and distribution.
- Experienced/familiar with conducting and learning from pilot projects to develop and implement standard operating procedures in media production.
- Experienced/familiar with change management initiatives and supporting users through methodologies such as Knowledge Management and communities of practice.
- Experienced/familiar with Continuous Improvement as a daily practice for guiding incremental improvements.
- Data analysis skills: derive and present business insights from quantitative and qualitative data to inform the continuous improvement of tools, workflows, and processes.
- Communication skills: speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques that are appropriate for the audience, situation, and desired outcome.
What We Offer:
CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. We value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canada's public broadcaster.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for media production and workflow optimization, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.
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