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Hotel Receptionist

3 months ago


Kamloops, British Columbia, Canada Quality INN Full time
Position Overview

The role of a Front Desk Hotel Clerk at Quality INN involves a variety of responsibilities aimed at ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Registration: Welcome arriving guests and efficiently assign rooms.
  • Reservation Management: Handle group arrivals and departures, including taking, modifying, and canceling reservations.
  • Information Provision: Offer detailed information regarding hotel amenities and local attractions.
  • Check-Out Procedures: Manage guest departures, calculate charges, and process payments.
  • Inventory Maintenance: Keep an accurate record of room availability, reservations, and assignments.
  • Communication: Answer phone calls and relay messages promptly.
  • Customer Service: Deliver exceptional service to enhance guest satisfaction.
Work Environment

This position is set in a fast-paced hotel environment, requiring adaptability and excellent communication skills.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: Previous experience in a similar role is considered an asset.
Work Conditions

Employment Type: Permanent
Language of Work: English
Working Hours: 30 to 40 hours per week

Personal Attributes
  • Strong oral communication skills
  • Flexibility in handling various tasks