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Technical Support Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada PeopleToGo Full time
Job Title: Deskside Support Technician

Type: Contract - 3 months

Location: St. John's, Newfoundland

Job Summary:

We are seeking an experienced Deskside Support Technician to join our team in St. John's, Newfoundland for a 3-month contract period. The successful candidate will provide technical support and maintenance for all servers and systems in the designated site, implementing systems security and policies.

Key Responsibilities:

  • Provide Desktop and End User Support to ensure accessibility of client tools and applications
  • Responsible for incident identification and resolution for level I issues
  • Support all facets of server administration, including logins, passwords, patching, backups, and restores
  • Complete Daily, Weekly, and Monthly checklists accurately and in a timely manner
  • Responsible for adds, moves, and changes of all users of the local center
  • Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with organizational standards
  • Responsible for IT asset management, inventory, and disposal in accordance with organizational standards
  • Responsible for all site software compliance issues
  • Assist and act as remote hands and eyes while troubleshooting issues with remote engineers
  • Act as the facilities backup for Power Infrastructure (Genset, UPS, HVAC)
  • 24x7x365 availability to support end users on an as-needed basis

Requirements:

  • Bachelor's degree preferred
  • 2 to 4 years of related experience or equivalent combination of education and experience
  • MCSE preferred
  • MCP required
  • Cisco, VOIP, and Aruba wireless a plus
  • Basic knowledge of TCP/IP
  • Strong analytical and diagnostic skills
  • Knowledge of Windows 2000, 2003 server management applications
  • Knowledge of VERITAS Backup Exec software
  • Knowledge of Microsoft ISA 2000, 2006 administration
  • Understanding of Windows 2003 and patching requirements
  • Understanding of Windows client operating systems
  • Basic understanding of VMware
  • Strong written and verbal skills