Customer Experience Coordinator

1 week ago

Ottawa, Ontario, Canada Mattamy Homes Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our Customer Care team as a Customer Experience Coordinator. In this role, you will be responsible for ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.

Key Responsibilities
  • Provide timely and effective communication to homeowners regarding the status of their homes, including weekly touchpoints and construction notices.
  • Process amendments, critical dates, and deposit confirmation letters in a timely and accurate manner.
  • Document and save all correspondence and notices sent to homeowners in electronic purchaser files.
  • Assist Customer Care Specialists during periods of high call/email volumes and absences to ensure phone calls are answered live and all emails are acknowledged within our standard Customer Care Department practices.
  • Collaborate with internal departments to problem solve and share customer feedback.
  • Provide administrative support to the Customer Care Specialists and Senior Customer Care Manager, complete additional tasks as required.
Requirements
  • Post-secondary degree/diploma attained
  • 2+ years of experience in an administrative role, preferably in a corporate environment.
  • Experience working within a customer service experience role.
  • Strong computer skills in MS Office, in particular Excel.
  • Strong organizational and time management skills.
  • Ability to recognize and meet deadlines in fast-paced work environment while maintaining positive attitude and flexible work style.
  • Self-motivated, confident individual with the ability to work well both independently and in a collaborative team environment.
  • Exceptional communication skills including excellent research, written, oral, and listening.
  • Ability to build and maintain relationships internally and externally
About Us

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

We are passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

  • Customer Experience Coordinator

    1 week ago

    Ottawa, Ontario, Canada Mattamy Homes Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our Customer Care team at Mattamy Homes Limited. As a key member of our team, you will play a vital role in ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.Key ResponsibilitiesProvide...

  • Customer Experience Coordinator

    1 week ago

    Ottawa, Ontario, Canada Mattamy Homes Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our Customer Care team at Mattamy Homes Limited. As a key member of our team, you will play a vital role in ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.Key ResponsibilitiesProvide...

  • Customer Experience Coordinator

    4 days ago

    Ottawa, Ontario, Canada Mattamy Homes Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Customer Care team as a Customer Experience Coordinator. In this role, you will be responsible for ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.Key ResponsibilitiesProvide timely and effective communication...

  • Customer Experience Coordinator

    4 days ago

    Ottawa, Ontario, Canada Mattamy Homes Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our Customer Care team as a Customer Experience Coordinator. In this role, you will be responsible for ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.Key ResponsibilitiesProvide timely and effective communication...

  • Customer Experience Coordinator

    7 days ago

    Ottawa, Ontario, Canada Mattamy Homes Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our Customer Care team at Mattamy Homes. As a key member of our team, you will play a critical role in ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.Key ResponsibilitiesProvide administrative...

  • Customer Experience Coordinator

    7 days ago

    Ottawa, Ontario, Canada Mattamy Homes Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our Customer Care team at Mattamy Homes. As a key member of our team, you will play a critical role in ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.Key ResponsibilitiesProvide administrative...

  • Workplace Experience Coordinator

    2 days ago

    Ottawa, Ontario, Canada CB Canada Full time

    {"Job Title": "Workplace Experience Coordinator", "Job Summary": "We are seeking a highly skilled Workplace Experience Coordinator to join our team at CB Canada. As a key member of our executive management team, you will be responsible for providing administrative support, maintaining various administrative duties, and ensuring the smooth operation of our...

  • Workplace Experience Coordinator

    2 days ago

    Ottawa, Ontario, Canada CB Canada Full time

    {"Job Title": "Workplace Experience Coordinator", "Job Summary": "We are seeking a highly skilled Workplace Experience Coordinator to join our team at CB Canada. As a key member of our executive management team, you will be responsible for providing administrative support, maintaining various administrative duties, and ensuring the smooth operation of our...

  • Omnichannel Customer Experience Manager

    1 week ago

    Ottawa, Ontario, Canada Accoravillage Full time

    About the Role:Accoravillage is seeking a highly skilled Omnichannel Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance customer experience across all touchpoints.Key Responsibilities:Strategy Development and Implementation: Serve as a subject matter...

  • Omnichannel Customer Experience Manager

    1 week ago

    Ottawa, Ontario, Canada Accoravillage Full time

    About the Role:Accoravillage is seeking a highly skilled Omnichannel Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance customer experience across all touchpoints.Key Responsibilities:Strategy Development and Implementation: Serve as a subject matter...

  • Fitness Experience Coordinator

    1 week ago

    Ottawa, Ontario, Canada Altea Active Full time

    About Altea ActiveWe are a renowned luxury health and wellness group dedicated to delivering exceptional experiences to our members, guests, and team members. Our mission is to redefine health and wellness by hosting elevated fitness experiences complemented by luxury amenities.Job SummaryWe are seeking a motivated and dynamic Fitness Experience Coordinator...

  • Fitness Experience Coordinator

    1 week ago

    Ottawa, Ontario, Canada Altea Active Full time

    About Altea ActiveWe are a renowned luxury health and wellness group dedicated to delivering exceptional experiences to our members, guests, and team members. Our mission is to redefine health and wellness by hosting elevated fitness experiences complemented by luxury amenities.Job SummaryWe are seeking a motivated and dynamic Fitness Experience Coordinator...

  • Customer Service Coordinator

    4 days ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    About the RoleThe University of Ottawa Library is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for providing exceptional service to students, faculty, and staff, while also contributing to the development and implementation of initiatives to enhance the...

  • Customer Service Coordinator

    4 days ago

    Ottawa, Ontario, Canada University of Ottawa Full time

    About the RoleThe University of Ottawa Library is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for providing exceptional service to students, faculty, and staff, while also contributing to the development and implementation of initiatives to enhance the...

  • Customer Experience Ambassador

    1 week ago

    Ottawa, Ontario, Canada Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and promoting a positive and engaging store environment.Key ResponsibilitiesCreate a Welcoming Store...

  • Customer Experience Specialist

    1 day ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Experience & Tech Support SpecialistBeBee Professionals is seeking a skilled Customer Experience & Tech Support Specialist to provide exceptional technical support to customers, troubleshoot and resolve customer inquiries, and deliver outstanding customer service.Key Responsibilities:Provide technical support to customers via various channels,...

  • Customer Experience Specialist

    1 day ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    Customer Experience & Tech Support SpecialistBeBee Professionals is seeking a skilled Customer Experience & Tech Support Specialist to provide exceptional technical support to customers, troubleshoot and resolve customer inquiries, and deliver outstanding customer service.Key Responsibilities:Provide technical support to customers via various channels,...

  • Customer Experience Lead

    1 day ago

    Ottawa, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing our high-performing teams and championing our core values and culture.Key Responsibilities:Lead and manage a team of Customer Experience Associates and Senior...

  • Customer Experience Lead

    1 day ago

    Ottawa, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing our high-performing teams and championing our core values and culture.Key Responsibilities:Lead and manage a team of Customer Experience Associates and Senior...

  • Customer Experience Engineer

    1 week ago

    Ottawa, Ontario, Canada Adobe Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Adobe. As a Technical Support Specialist, you will be the first point of contact for customer concerns relating to technical issues, providing timely and effective resolution to technical and product inquiries.Key ResponsibilitiesProvide technical support to customers...