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Customer Experience Coordinator

2 months ago

Ottawa, Ontario, Canada Mattamy Homes Full time

About the Role

We are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our Customer Care team at Mattamy Homes. As a key member of our team, you will play a critical role in ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.

Key Responsibilities

  • Provide administrative support to the Customer Care team, including preparing and distributing construction notices, processing amendments and critical dates, and documenting correspondence and notices sent to homeowners.
  • Act as a liaison between homeowners and internal departments, responding to inquiries and concerns in a timely and professional manner.
  • Assist with scheduling and planning homeowner information sessions, including assistance at evening events as needed.
  • Collaborate with internal departments to problem-solve and share customer feedback.
  • Provide administrative support to Customer Care Specialists and Senior Customer Care Manager, completing additional tasks as required.

Requirements

  • Post-secondary degree or diploma.
  • 2+ years of experience in an administrative role, preferably in a corporate environment.
  • Experience working within a customer service experience role.
  • Strong computer skills in MS Office, particularly Excel.
  • Strong organizational and time management skills.
  • Ability to recognize and meet deadlines in a fast-paced work environment while maintaining a positive attitude and flexible work style.
  • Self-motivated, confident individual with the ability to work well both independently and in a collaborative team environment.
  • Exceptional communication skills, including excellent research, written, oral, and listening skills.
  • Ability to build and maintain relationships internally and externally.
  • Candidate must have access to a vehicle.

Preferred Qualifications

  • Experience working with a homebuilder or Tarion.

About Mattamy Homes

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. We are passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities.

We are committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.