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Guest Services Supervisor

3 months ago

Ottawa, Ontario, Canada H.M.S. Careers Inc. - Hospitality Management Solutions Inc. Full time

Guest Services Supervisor

Creating Memorable Guest Interactions

Are you dedicated to providing outstanding guest interactions? We are looking for an enthusiastic Guest Services Supervisor to manage our team and ensure flawless operations at our exquisite resort.

In the role of Guest Services Supervisor, you will represent our resort, overseeing all front desk functions and guaranteeing guest contentment. Your position is vital in fostering a friendly and inviting environment that surpasses expectations.

Your Responsibilities:

  • Team Leadership: Cultivate, motivate, and lead a high-achieving front desk team.
  • Guest Experience: Ensure outstanding guest interactions from arrival to departure.
  • Operational Management: Oversee daily activities, including bookings, check-ins/outs, and guest inquiries.
  • Issue Resolution: Promptly address and resolve guest concerns and complaints.
  • Interdepartmental Collaboration: Collaborate with other departments to provide a seamless guest experience.

Your Qualifications:

  • Demonstrated experience in a guest services management position within the hospitality sector.
  • Strong leadership and interpersonal capabilities.
  • Exceptional communication and problem-solving skills.
  • Meticulous attention to detail and organizational abilities.
  • Commitment to delivering outstanding guest service.

Your Benefits:

  • Attractive salary and benefits package.
  • Opportunities for professional growth and advancement.
  • Be part of a vibrant team.
  • The fulfillment of crafting memorable guest experiences.

Are you ready to make an impact? Join us in creating lasting memories together.