Customer Service Ambassador
7 days ago
About the Role
As a Bilingual Customer Service Representative at Advantage Communications, you will play a vital part in delivering exceptional customer experiences. Your primary responsibility will be to receive and respond to inbound calls from customers in both French and English, providing timely and accurate solutions to their technical support issues and inquiries.
Key Responsibilities
- Deliver top-notch customer service by going above and beyond to meet customer needs and exceed expectations.
- Meet and exceed set performance goals, ensuring high levels of customer satisfaction and loyalty.
- Build and maintain strong relationships with customers through open and interactive communication, fostering trust and confidence in our brand.
- Accurately document and update customer records in our systems, ensuring seamless communication and issue resolution.
- Provide prompt and effective resolutions to customer inquiries, offering relevant and accurate information to address their concerns.
- Answer incoming calls from customers in a professional, polite, and courteous manner, addressing technical support issues and inquiries with expertise and empathy.
- Field billing inquiries from customers, assisting with service activations, plan upgrades, and cross-selling opportunities as needed.
Benefits
- Competitive hourly rate of $17.00 to $20.00
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career growth and professional development
Requirements
- Must be fully bilingual in French and English
- Must be at least 18 years of age
- High school diploma or equivalent required
- Excellent communication and presentation skills
- Prior technical service or call center experience preferred
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