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Café Operations Manager

2 months ago


Campbell River, British Columbia, Canada Sunny Day Cafe Full time
About Sunny Day Cafe

We are seeking a highly skilled and experienced Café Manager to join our team at Sunny Day Cafe. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our café, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Supervise and Train Staff

You will be responsible for supervising and training a team of staff members to ensure that they are equipped to provide excellent customer service and to maintain high standards of quality and cleanliness.

Develop and Implement Operational Procedures

You will be responsible for determining the type of services to be offered and implementing operational procedures to ensure that our café runs efficiently and effectively.

Manage Inventory and Supplies

You will be responsible for organizing and maintaining inventory and negotiating arrangements with suppliers for food and other supplies.

Ensure Health and Safety Regulations

You will be responsible for ensuring that health and safety regulations are followed at all times.

Negotiate with Clients

You will be responsible for negotiating with clients for catering or use of facilities.

Lead and Instruct Staff

You will be responsible for leading and instructing staff members to ensure that they are equipped to provide excellent customer service and to maintain high standards of quality and cleanliness.

Address Customer Complaints

You will be responsible for addressing customer complaints or concerns in a professional and courteous manner.

Plan and Direct Daily Operations

You will be responsible for planning, organizing, directing, controlling, and evaluating daily operations to ensure that our café runs smoothly and efficiently.

Requirements
  • Experience

3 years to less than 5 years of experience in a similar role.

Education

No degree, certificate, or diploma is required.

Work Conditions and Physical Capabilities

You will be working in a fast-paced environment and will be required to have excellent attention to detail and multitasking skills.

Personal Suitability

You will be required to have excellent client focus, efficient interpersonal skills, excellent oral communication, and the ability to work in a team environment.

Work Environment

You will be working in a café environment with a large workload and will be required to have excellent time management skills.

Language

The language of work is English.

Hours of Work

40 hours per week.