Café Operations Manager

4 weeks ago


Campbell River, British Columbia, Canada Sunny Day Cafe Full time
Café Manager Job Description

Sunny Day Cafe is seeking a skilled Café Manager to oversee the daily operations of our café. As a key member of our team, you will be responsible for ensuring the smooth running of our café, providing excellent customer service, and maintaining high standards of quality and safety.

Key Responsibilities
  • Supervise Staff: Lead and manage a team of staff to ensure they are working efficiently and effectively.
  • Operational Planning: Determine the type of services to be offered and implement operational procedures to ensure the café runs smoothly.
  • Inventory Management: Organize and maintain inventory to ensure we have the necessary supplies to meet customer demand.
  • Health and Safety: Ensure that all health and safety regulations are followed to maintain a safe working environment.
  • Supplier Negotiations: Negotiate arrangements with suppliers for food and other supplies to ensure we get the best deals.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner.
  • Leadership: Lead and instruct individuals to ensure they are working effectively and efficiently.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: 3 years to less than 5 years of experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and a client-focused approach.
Work Conditions and Physical Capabilities
  • Work Environment: Fast-paced environment with a large workload.
  • Physical Capabilities: Ability to work in a fast-paced environment with attention to detail.
Personal Suitability
  • Client Focus: A client-focused approach is essential for this role.
  • Interpersonal Skills: Excellent interpersonal skills are required to work effectively with staff and customers.
  • Communication: Excellent oral communication skills are necessary to communicate effectively with staff and customers.
  • Organized: A high level of organization is required to manage the café's operations effectively.
  • Reliability: Reliability is essential for this role, as you will be responsible for ensuring the smooth running of the café.
  • Team Player: A team player approach is necessary to work effectively with staff and customers.
  • Ability to Multitask: The ability to multitask is essential for this role, as you will be responsible for managing multiple tasks simultaneously.


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