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Field Support Coordinator/ Associate

2 months ago

Mississauga, Ontario, Canada Amgen Inc. (IR) Full time
Job Summary

We are seeking a highly skilled and detail-oriented Compliance and Field Operations Coordinator to join our team at Amgen Inc. (IR). As a key member of our field operations team, you will be responsible for providing critical support to our field-based staff, ensuring seamless navigation of key systems and processes.

Key Responsibilities
  • Healthcare Compliance Control Systems (C3) Support: Provide dedicated support to field staff, assisting with C3 submission, diagnosing queries, and providing answers to common questions.
  • DGN Support: Offer guidance on creating an account and navigating DGN to facilitate ordering of promotional materials.
  • Expenses Reimbursement: Address general inquiries regarding expense processing in the Expense Reimbursement System (Concur) and its app.
  • Tableau: Answer basic questions on the location of reports and QRGs, and partner with the Digital Team on frequently asked questions.
  • Onboarding New Hires: Partner with the AC to focus on field staff-specific systems and processes.
  • Office Supplies & IT: Assist with navigating the supplies ordering grid and tools, with a focus on simplifying key processes for the field.
  • Special Projects: Engage in additional projects as required.
Requirements
  • Basic Qualifications: Bachelor's degree, 2+ years of working experience in the pharmaceutical industry, aptitude to learn quickly, and comfort working with systems and technology.
  • Preferred Qualifications: Bilingual – English/French, Sales & Marketing Team Support experience, working experience/knowledge with Compliance systems (e.g. Concur), SAP, and other tools.
What We Offer

As a valued member of our team, you can expect a competitive and comprehensive Total Rewards Plan, aligned with local industry standards. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.