Field Support Coordinator

3 weeks ago

Mississauga, Ontario, Canada OSL Retail Services Full time

Overview

At OSL Retail Services, we're seeking a talented Field Support Coordinator to join our team. This exciting opportunity is perfect for a motivated individual who is passionate about delivering exceptional customer service and supporting sales teams.

The Company:

OSL (Outsourced Sales Leadership) is a leading provider of customized sales solutions in retail, direct sales, merchandising, and customer acquisition. With a strong focus on innovation and client satisfaction, we're committed to helping our clients achieve their business goals.

The Position:

We're looking for a confident and inspiring Field Support Coordinator to support our Bell Canada residential Neighborhood Marketing teams. As a key member of our team, you'll be responsible for providing best-in-class onboarding support, coaching, and motivational conversations to ensure our sales teams are equipped to succeed.

Key Responsibilities:

  • Support Regional Managers, Field Managers, and Sales Agents across multiple Neighborhood Marketing sales teams
  • Provide onboarding support for new hires, ensuring a seamless transition into their roles
  • Deliver coaching and motivational conversations to drive sales performance and team engagement
  • Manage team schedules, payroll, and vacation requests, ensuring seamless day-to-day operations
  • Provide employee direction and support on OSL policies, payroll, vacation, and expenses
  • Manage employee offboards, including equipment retrieval and compliance with local and provincial permits
  • Collaborate with leadership to develop strategic action plans that support key business objectives

Requirements:

  • Proven time management skills in a fast-paced environment
  • Firm understanding of sales and customer service fundamentals
  • Proven track record of leading teams to exceed sales targets
  • Experience in supporting sales teams and providing coaching and guidance
  • Strong interpersonal, communication, and presentation skills
  • Strong working knowledge of Microsoft Office
  • Will to travel through assigned territory, with some overnight travel possible
  • Valid driver's license
  • Diploma or degree in Business, Marketing, or equivalent is considered an asset

What We Offer:

  • Competitive base salary
  • Training and development opportunities to grow your career
  • Named one of Canada's Best Managed Companies
  • A supportive workplace culture and work environment
  • Employee development programs

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