Field Support Specialist

1 month ago


Mississauga, Ontario, Canada Amgen Inc. (IR) Full time
Job Title: Field Support Coordinator/ Associate

Amgen Inc. (IR) is seeking a highly skilled Field Support Coordinator/ Associate to join our team. As a key member of our organization, you will play a vital role in supporting our field-based staff in navigating key systems and processes.

Key Responsibilities:
  • Provide dedicated support to field staff in navigating Healthcare Compliance Control Systems (C3), including submission, query diagnosis, and answer provision.
  • Offer 1:1 live C3 support or as needed, and perform data entry based on established criteria.
  • Guide field staff in creating accounts and navigating DGN to facilitate ordering of promo materials.
  • Address general inquiries regarding expense processing in Expense Reimbursement System (Concur) and its app.
  • Partner with the Digital Team to ensure timely and accurate education for field staff on Tableau.
  • Collaborate with the local IS Trainer to update FAQs and engage in special projects as required.
Requirements:
  • Bachelor's degree
  • Strong customer service focus approach with excellent communication skills
  • Proficient in MS Excel and PowerPoint
  • Bilingual – English/French
  • Working experience/knowledge with Compliance systems (e.g. Concur), SAP, and other tools
What We Offer:

Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. We are an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


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