Front Desk Representative

2 months ago


Fort Saskatchewan, Alberta, Canada Yogesh Hospitality Ltd Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Yogesh Hospitality Ltd. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth stay for all visitors.

Key Responsibilities
  • Guest Registration and Room Assignment: Register arriving guests, assign rooms, and ensure all necessary information is accurately recorded.
  • Reservation Management: Take, cancel, and change room reservations in a timely and efficient manner.
  • Hotel Information and Services: Provide guests with information on hotel facilities, services, and amenities.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and provide exceptional customer service to all guests.
Work Environment and Physical Demands
  • Fast-Paced Environment: Work in a fast-paced environment with multiple tasks and responsibilities.
  • Physical Demands: Stand for extended periods and perform other physical demands associated with the role.
Company Benefits
  • Recognized Employer: Work for a recognized and respected employer in the hospitality industry.
  • Permanent Work Term: Enjoy a permanent work term with opportunities for growth and development.
  • English Language: Work in an English-speaking environment with opportunities to develop language skills.
  • Hours of Work: Work 32 hours per week in a regular and predictable schedule.


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