Front Desk Representative

4 weeks ago


Fort Saskatchewan, Alberta, Canada Yogesh Hospitality Ltd Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Yogesh Hospitality Ltd. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth stay for our guests.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Hotel Information: Provide information on hotel facilities and services to guests.
  • Departure Process: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform clerical duties such as faxing, filing, and photocopying.
  • Telephone and Messaging: Answer telephone calls and relay messages to guests and staff.
  • Customer Service: Provide exceptional customer service to guests and respond to their needs in a timely and professional manner.
Work Environment

As a Front Desk Agent, you will work in a fast-paced environment and will be required to stand for extended periods. You will be working in a team environment and will be expected to communicate effectively with colleagues and guests.

Government Programs
  • Employer Recognition: Yogesh Hospitality Ltd is a recognized employer.
  • Work Term: Permanent position.
  • Work Language: English.
  • Hours of Work: 32 hours per week.


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