Seasonal Concierge Advisor

2 months ago

New Westminster, British Columbia, Canada Aritzia Full time

The Role

As a Seasonal Concierge Advisor at Aritzia, you will be responsible for delivering exceptional customer service and sales expertise to our clients. Your primary goal will be to provide a world-class experience, ensuring that every client interaction is memorable and exceeds their expectations.

Key Responsibilities

  • Provide personalized styling advice and recommendations to clients, showcasing our luxury products and services.
  • Resolve client inquiries and concerns in a timely and efficient manner, ensuring high levels of satisfaction.
  • Meet and exceed established sales targets, driving revenue growth and contributing to the success of our team.
  • Collaborate with colleagues to achieve sales goals and maintain a positive, supportive team environment.

Qualifications and Requirements

  • Passion for delivering exceptional customer service and building long-lasting relationships with clients.
  • Aspirational sense of individual style and a keen eye for fashion trends.
  • Ability to communicate effectively in English (written and verbal) and work in a fast-paced, dynamic environment.
  • Desire to learn and apply Aritzia's values and standards, ensuring a commitment to excellence in every interaction.
  • Prior retail, sales, or customer service experience is considered an asset.

Logistics and Compensation

  • Availability to work 40 hours per week for the first two weeks of mandatory training, with flexible morning or evening training sessions available.
  • Ability to work shifts up to 8.5 hours in length, within our operating hours of 6AM - 10PM, 7 days a week (including evenings and weekends).
  • Variable shift schedule, with our Shift Bid Program providing weekly schedules for three-month intervals based on business needs.
  • Ability to work during peak sales events, with a starting wage of $20/hour and opportunities for growth and recognition through our pay-for-performance philosophy.

Benefits and Perks

  • Product Discount: Enjoy exclusive access to our luxury products and services, with a private shopping experience like no other.
  • A-OK Cafe: Relax and recharge in our in-house cafe, with a curated menu of snacks and beverages, including complimentary coffee.
  • The SET: Stay active and healthy in our state-of-the-art fitness studio and gym, with custom-created classes and optional personal training.
  • Aritzia Virtual Wellness: Prioritize your health, happiness, and safety with 24/7 resources and support for your wellbeing goals.
  • Aspirational Workplace: Work in a creative, productive, and inspiring environment, with dog-friendly facilities and amenities like shower facilities and bike rooms.

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