Seasonal Client Service Representative

2 months ago

New Westminster, British Columbia, Canada Aritzia Full time
The Role

We are seeking a highly skilled and motivated Seasonal Concierge Advisor to join our team. As a key member of our client service team, you will be responsible for delivering exceptional client experiences across all channels, including Live Chat, Phone, and Email.

Your primary focus will be on selling clothes and building client confidence through unparalleled styling expertise. You will also be responsible for resolving client inquiries efficiently, ensuring the highest levels of satisfaction.

To succeed in this role, you will need to be passionate about providing world-class client service and building long-lasting client relationships. You will also need to have an aspirational sense of individual style and the desire to thrive on a high-performance team.

The Qualifications
  • Passion for providing world-class client service and building long-lasting client relationships
  • Aspirational sense of individual style
  • Desire to thrive on a high-performance team
  • Commitment to learn and apply Aritzia's values and standards
  • Ability to communicate effectively in English (written and verbal)
  • Aptitude for learning and navigating diverse technology systems

Prior retail, contact centre, customer service, or hospitality experience is considered an asset.

The Logistics

As a Seasonal Concierge Advisor, you will have the opportunity to work a variable shift schedule, with the ability to work up to 8.5 hours in length within our operating hours of 6AM - 10PM, 7 days a week. You will also have the opportunity to work during peak sales events in November - January.

The starting wage for this position is $20/hr, and you will also be eligible for Aritzia's Everyday Luxury compensation package, which includes endless growth and recognition opportunities through our pay-for-performance philosophy.

The Perks
  • Product Discount - Enjoy exclusive access to our famous product discount and private shopping events
  • A-OK Cafe - Enjoy a curated menu of snacks and beverages in our in-house cafe, complete with complimentary coffee
  • The SET - Take advantage of our state-of-the-art fitness studio and gym, open 7 days a week
  • Aritzia Virtual Wellness - Access 24/7 resources to support your physical, mental, social, and financial wellbeing
  • Aspirational Workplace - Work in a specially designed distribution centre that is a place of creativity, productivity, and inspiration
  • Amenities - Enjoy shower facilities with elevated complementary conveniences, bike rooms, and more
Aritzia

Aritzia is an Equal Employment Opportunity employer, committed to creating an inclusive and diverse work environment. We welcome applications from candidates who share our values and are passionate about delivering exceptional client experiences.

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