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Concierge Advisor

2 months ago

New Westminster, British Columbia, Canada Aritzia Full time

The Concierge Advisor Role

We are seeking a highly skilled and enthusiastic Concierge Advisor to join our team. As a Concierge Advisor, you will be responsible for delivering exceptional client service and building long-lasting relationships with our clients.

Key Responsibilities

  • Provide world-class client service across all channels, including Live Chat, Phone, and Email
  • Sell high-end clothing and accessories, leveraging your styling expertise to build client confidence
  • Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
  • Meet and exceed established performance targets

Requirements

  • Passion for providing exceptional client service and building strong relationships
  • Aspirational sense of individual style and fashion sense
  • Ability to thrive in a fast-paced, high-performance environment
  • Commitment to learning and applying Aritzia's values and standards
  • Effective communication skills, both written and verbal
  • Aptitude for learning and navigating diverse technology systems

Logistics

As a Concierge Advisor, you will be required to work 40 hours per week for your first two weeks of mandatory training. You will also be expected to work shifts up to 8.5 hours in length, within our operating hours of 6AM - 10PM, 7 days a week. You will be required to work a variable shift schedule, with weekly schedules provided for three-month intervals based on business needs.

Compensation and Benefits

We offer a competitive starting wage of $20/hour, as well as a comprehensive compensation package that includes endless growth and recognition opportunities through our pay-for-performance philosophy. You will also receive a range of benefits, including product discounts, access to our in-house cafe, and opportunities for professional development.

About Aritzia

Aritzia is an Equal Employment Opportunity employer, committed to creating an inclusive and diverse work environment. We welcome applications from candidates who share our values and are passionate about delivering exceptional client service.