Concierge - Seasonal Advisor

Our world-class New Westminster Distribution Centre (limited opportunities available at this location) is hiring top talent to join our Concierge team — and with it, big opportunities.

And we have even bigger perks. We’re proud to offer industry-leading wages (starting at $20/hr), our famous product discount, and an endless runway of opportunity to grow within the company.

Oh, and since you’ll be on site you’ll also have access to our innovative employee experiences. Ready to be part of something exciting?

THE LOCATION

415 Boyne St, New Westminster, BC - Limited opportunities available at this location. (Note: This is an in-office opportunity)

THE OPPORTUNITY

Looking for a permanent role? We reward performance. Top performers will have the opportunity to join the team permanently or be invited back next season.

THE ROLE

As a Seasonal Concierge Advisor, you will:

- Resolve client inquiries with a first contact resolution and a sense of urgency
- Support clients through facilitating retail and e-commerce orders, returns, and more
- Provide clients with exceptional solutions, product knowledge, and styling
- Learn to navigate and multi-task various systems
- Develop and manage strong customer relationships through outstanding and consistent customer experiences
- Meet and exceed productivity by exemplifying strong KPIs on various channels and skill sets
- Maintain attendance and availability requirements
- Other duties as assigned

THE QUALIFICATIONS

As a Seasonal Concierge Advisor, you have:

- Call center, contact center and/or customer service experience is considered an asset
- A strong ability to communicate effectively in written and verbal English (secondary languages an asset)
- A passion for providing excellent customer service and building client relationships
- A commitment to quality results, resourcefulness, and solution-oriented customer service
- An ability to prioritize and time-manage
- An optimistic and positive personality - coachable, adaptable, and responsible
- An ability to take on new opportunities and challenges with excitement to continue to develop and grow yourself
- A passion for fashion
- An ability to work your shifts as scheduled and meet attendance requirements
- An ability to be seated at a desk for up to 8 hours/day

THE HOURS

As a Seasonal Concierge Advisor, you have:

- Availability to work 40 hours per week for your first two weeks of mandatory training. Morning or evening training sessions available to choose from (8am - 2pm, 2:30pm - 8pm)
- Select Full-Time and Part-Time availability for regularly scheduled shifts:

- Part Time - 3 shifts/24 hours per week _(minimum required)_
- Full Time - 4 shifts/32 hours per week
- Full Time - 5 shifts/40 hours per _week (preferred)_
- Ability to work a Set Schedule - our Shift Bid Program provides set weekly schedules for three-month intervals. Schedules are based on business needs.
- Ability to work evenings and weekends _(mandatory)_
- Ability to work shifts up to 8.5 hours in length within our operating hours of 6 AM - 10 PM your local time 7 days per week
- Ability to increase your availability during our peak sales events in November/December and June/July
- Ability to work during peak sales events (time off requests will not be approved)
- Open availability is preferred

THE PAY & THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

- Industry-leading wages
- Competitive Pay Packages - A commitment to performance-based pay increases and career progression
- A set schedule - Aritzia Concierge operates on a program that provides set weekly schedules for three-month intervals (Available schedules are based on business needs)
- Product Discount - Our beautiful product, at our famous discount
- Employee Assistance Program - 24/7 support, resources, and information available to you and your family
- Aspirational Workspace - Every detail is considered to connect to the energy of the culture
- Dog-Friendly Office - Bring your best friend to work
- Amenities - Facilities include an on-site gym, bike storage rooms, and shower facilities with complimentary conveniences
- Health Benefits - Comprehensive health, vision, and dental packages for eligible employees
- Extras - A multitude of other perks like hotel and restaurant discounts, self-care promos, on-site employee perks and more

ARITZIA
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- Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team._