Join Our Team at Casino du Lac-Leamy

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience during their stay.

Key Responsibilities:

• Provide a warm and welcoming experience to our guests, with a focus on courtesy and respect.
• Ensure a high level of service quality by utilizing available resources to meet guest needs and resolve any issues or concerns.
• Confirm or register guest rooms via our hotel management system and ensure accurate room allocation.
• Stay up-to-date on room availability, rates, and packages, and inform relevant departments of any changes.
• Contribute to maximizing occupancy and revenue.
• Provide guests with information on hotel amenities, services, and local attractions.
• Stay informed about and apply various promotions and offers.
• Present guest bills and collect payments upon departure.
• Manage a cash float, balance daily, and make deposits at the end of each shift.
• Receive and address guest feedback and suggestions, offering solutions to resolve any issues.
• Maintain a clean and safe work environment, adhering to health and safety standards.
• Stay informed about and apply hotel policies and procedures, as well as possess a good understanding of our products and services.
• Perform other tasks to ensure exceptional guest service and operational efficiency.

Requirements:

• Diploma of Secondary Education (D.E.S.); a college diploma in hospitality or tourism is an asset.
• Minimum 2 years of relevant experience in a similar role.
• Excellent customer service skills.
• Team player with a positive attitude.
• Proficient in English.
• Ability to handle cash transactions.
• Strong sense of responsibility and organization.
• Excellent communication and interpersonal skills.
• Good knowledge of computer systems, with experience in hotel management software an asset.
• Availability to work varied shifts, including days, evenings, weekends, and holidays.

What We Offer:

• A competitive salary.
• Generous shift premiums for evening, night, and weekend shifts.
• Eligibility for benefits and pension plan after a certain number of hours worked.
• A comprehensive cafeteria service (taxable benefit).
• Uniforms provided and laundered on-site.
• Free parking.
• A comprehensive employee assistance program and access to telemedicine.
• A gym on-site.
• Break rooms with computers, a library, and a patio.
• Discounts at our restaurants and for shows at the Casino.
• Discounts at Hilton hotels worldwide.

As per our company's security policy, obtaining this position is conditional upon security checks conducted by the employer. Please note that we will only contact individuals selected for an interview.