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Medical Administrative Assistant

2 months ago

Kenora District, Canada ALTITUDE HEALTHCARE SERVICES Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Administrative Assistant to join our team at Altitude Healthcare Services. As a key member of our administrative staff, you will be responsible for providing exceptional support to our medical team and ensuring the smooth operation of our office.

Key Responsibilities
  • Scheduling and Coordination: Schedule and confirm appointments, meetings, and procedures with patients and healthcare professionals.
  • Office Management: Develop and implement office procedures and routines to ensure efficient and effective operations.
  • Data Entry and Record-Keeping: Accurately enter and maintain patient records, medical histories, and other sensitive information.
  • Customer Service: Provide exceptional customer service to patients, families, and healthcare professionals, responding to inquiries and resolving issues in a timely and professional manner.
  • Correspondence and Communication: Prepare and send correspondence, reports, and other documents to patients, healthcare professionals, and other stakeholders.
  • Supervision and Leadership: Supervise and support administrative staff, including training and development, to ensure the delivery of high-quality services.
  • Recruitment and Staffing: Assist with recruitment and staffing activities, including job postings, interviews, and onboarding.
  • Contract Management: Manage contracts with healthcare professionals, suppliers, and other stakeholders.
  • Database Management: Maintain and update digital databases to ensure accurate and up-to-date information.
  • Front Desk and Reception: Greet patients and visitors, direct them to the appropriate staff or services, and respond to general inquiries.
  • Performance Monitoring: Monitor and report on performance metrics, including productivity, quality, and customer satisfaction.
  • Project Management: Assist with project planning, coordination, and implementation to ensure successful outcomes.
  • Communication and Liaison: Liaise with healthcare professionals, management, and other stakeholders to ensure effective communication and collaboration.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
  • Experience: 1-2 years of experience in a medical administrative role.
  • Language: Fluency in English.
  • Technical Skills: Proficiency in medical software, databases, and other relevant technologies.
  • Personal Qualities: Excellent communication, organizational, and time management skills; ability to work independently and as part of a team.