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Onboarding Specialist

3 months ago

Winnipeg, Manitoba, Canada CP Full time

RESPONSABILITÉS DU POSTE

Offrir des expériences d'intégration exceptionnelles aux clients Améliorer la qualité des interactions et résoudre rapidement les problèmes liés aux offres électroniques Configurer et former de nouveaux utilisateurs sur diverses applications web Déployer et soutenir des solutions électroniques, tout en animant des sessions de formation à distance et de partage de connaissances Répondre aux besoins des clients de manière rapide et rentable tout en recherchant activement des retours pour améliorer le service Avoir une compréhension de base des entreprises clientes et fournir des données aux équipes internes basées sur l'analyse des tendances et des besoins Fournir des conseils techniques, travailler sur de nouveaux projets technologiques et contribuer au développement et aux tests d'applications web Gérer de petits projets pour améliorer l'utilisabilité et la fonctionnalité pour les clients Traiter efficacement les problèmes internes et externes

EXIGENCES DU POSTE

Diplôme de licence en gestion, économie, marketing, commerce ou domaine connexe 2 ans d'expérience dans le service client ou les processus ferroviaires Maîtrise des logiciels MS Office et d'Excel avancé Solides compétences en gestion des relations et en multitâche Excellentes compétences analytiques et capacité à gérer des interactions difficiles avec les clients de manière professionnelle Compétences en communication écrite et orale, avec la capacité d'influencer au sein de l'organisation La maîtrise de l'anglais et de l'espagnol est un atout Fortement axé sur le client avec la capacité de travailler sous pression et de respecter des délais stricts Capable de gérer plusieurs projets et disposé à voyager jusqu'à 10% Disponible pour des fonctions d'appel, ainsi que pour travailler pendant les jours fériés et les week-ends si nécessaire

CE QUE CP A À OFFRIR

Un ensemble d'avantages flexible et compétitif Un plan de pension d'entreprise compétitif Un plan d'achat d'actions pour les employés Un programme d'incitation à la performance Une subvention annuelle pour le fitness Un programme d'études à temps partiel