Customer Onboarding Specialist

3 weeks ago


Winnipeg, Manitoba, Canada CP Full time

Job Summary

We are seeking a highly skilled Customer Onboarding Specialist to join our team at CP. As a key member of our customer success team, you will be responsible for delivering exceptional onboarding experiences to our customers.

Key Responsibilities

  • Design and implement onboarding programs that meet customer needs and exceed expectations
  • Develop and maintain relationships with customers to ensure a smooth onboarding process
  • Collaborate with internal teams to identify and address customer pain points
  • Provide technical guidance and support to customers during the onboarding process
  • Conduct regular check-ins with customers to ensure they are meeting their goals and objectives
  • Identify opportunities for process improvements and implement changes as needed

Requirements

  • Bachelor's degree in Business, Marketing, or related field
  • 2 years' experience in customer service or a related field
  • Proficient in MS Office software and advanced Excel
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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