Regional Operations Manager

3 weeks ago

Calgary, Alberta, Canada H&R Block Canada, Inc. Full time

Empower Your Career as a District Manager

Step into a pivotal role with H&R Block, a leader in the tax preparation sector across Canada. We are dedicated to fostering a workforce of talented professionals who return year after year, eager to grow and excel.

Your Role:

As a District Manager, you will oversee a network of 19 successful offices in the vibrant Calgary South area. Reporting directly to the Regional Director, you will be responsible for the overall performance of the district, motivating and guiding our team of Associates while driving operational excellence.

Key Responsibilities:

  • Inspire and lead your district, managing daily operations and steering your team towards exceptional outcomes.
  • Develop and execute district-specific strategies aimed at attracting new clients, increasing revenue, and enhancing client satisfaction.
  • Effectively manage budgets and optimize workforce allocation to maximize efficiency.
  • Plan and lead local business development initiatives to engage potential clients and elevate our brand presence.
  • Recruit, train, and mentor a skilled team of seasonal and off-season Associates.
  • Contribute to strategic decisions regarding office locations based on retail footprint analysis.
  • Address and resolve client issues promptly, ensuring compliance with operational standards.
  • Stay informed about competitor activities and provide strategic insights to maintain our market advantage.

Essential Qualifications:

  • A Bachelor's degree in Business or a related discipline, or equivalent experience.
  • A minimum of 5 years in a client-focused, retail, or similar environment, showcasing effective leadership and a commitment to success.
  • Outstanding interpersonal skills with proficiency in English, both verbal and written, enabling effective communication with stakeholders.
  • Ability to juggle multiple priorities while achieving remarkable results under tight deadlines.
  • Strong analytical and problem-solving skills, with a knack for innovative thinking.
  • Willingness to work flexible hours and travel up to 50% during peak seasons.
  • A valid driver's license, reliable transportation, and current vehicle insurance are required.

Benefits and Rewards:

At H&R Block, we are committed to creating an inspiring workplace where our Associates can thrive and develop their skills. As a District Manager, you will enjoy:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including a health and wellness spending account.
  • Participation in our employer-matching Registered Retirement Savings Plan.
  • Complimentary tax preparation services for you and your immediate family, along with exclusive discounts for friends and family.
  • Eligibility for our Employee Stock Purchase Plan after one year of service.

If you are passionate about delivering exceptional customer service and possess the qualifications for this rewarding opportunity, we encourage you to consider this role.

H&R Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates must have legal authorization to work in Canada on a full-time basis. Accommodations are available upon request for candidates participating in the recruitment process.

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