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Regional Operations Manager
2 months ago
Elevate Your Career as a District Manager
Step into a pivotal role with H&R Block, the premier authority in tax preparation across Canada. As a District Manager, you will oversee a network of 19 successful offices within the vibrant Calgary South region.
Your Role:
Reporting directly to the Regional Director, you will take the helm of the district, motivating and guiding our team of Associates while driving operational excellence.
With a strategic approach to market dynamics, you will formulate district-specific initiatives aimed at attracting new clientele, boosting revenue, and enhancing client satisfaction.
Key Responsibilities:
- Inspire and lead your district, managing daily operations and steering your team towards exceptional performance.
- Design and execute tailored plans to foster client growth, increase revenue, and improve the overall client experience.
- Effectively manage annual budgets and optimize workforce allocation to maximize efficiency and productivity.
- Organize and lead local business development initiatives that engage potential clients and elevate our brand presence.
- Recruit, interview, train, and mentor a talented team of seasonal and off-season Associates.
- Contribute to strategic analysis of retail locations, making informed decisions regarding office placements.
- Proactively address and resolve client issues, ensuring compliance with standard operating procedures.
- Stay informed about competitive activities, providing strategic insights to maintain our market advantage.
Essential Qualifications:
- A Bachelor's degree in Business or a related discipline, or a combination of relevant education and experience.
- A minimum of 5 years in a client-focused, retail, or similar environment, showcasing effective leadership and a commitment to success.
- Outstanding interpersonal and communication skills in English, enabling seamless interaction with stakeholders at all levels.
- Proven ability to juggle multiple priorities while achieving exceptional results under tight deadlines.
- Adept problem solver with a keen analytical mindset and a talent for generating innovative solutions.
- Willingness to adapt to irregular schedules and travel up to 50% during peak seasons.
- Possession of a valid driver's license, a dependable vehicle, and current vehicle insurance.
Benefits and Rewards:
At H&R Block, we are committed to fostering an environment where our Associates can thrive, develop their skills, and realize their full potential.
As a District Manager, you will enjoy a comprehensive benefits package, including:
- A competitive salary and bonus structure.
- A robust group benefits plan, including a health/wellness spending account to support your well-being.
- Participation in our employer-matching Registered Retirement Savings Plan to assist in your retirement planning.
- Complimentary tax preparation services for you and your immediate family, along with exclusive discounts for friends and family.
- Eligibility to join our Employee Stock Purchase Plan after one year of service, allowing you to become a valued shareholder in our organization.
If you are passionate about delivering exceptional customer service and possess the qualifications necessary for this role, we encourage you to consider this opportunity.
H&R Block is dedicated to creating a workplace that values individual differences. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Only candidates selected for interviews will be contacted. Accommodations are available upon request for candidates participating in all aspects of the recruitment process.
