Senior Operations Manager, Regional Portfolio

1 week ago

Calgary, Alberta, Canada Mini Mall Storage Full time
Job Summary

We are seeking a highly experienced Regional Vice President, Operations to lead the execution of operational procedures and strategy for our regional portfolio. As a key member of our leadership team, you will be responsible for driving revenue and occupancy metrics, growth objectives, asset quality assurance, customer service, retention, community development, and more.

Key Responsibilities
  • Operational Leadership: Provide strategic direction and guidance to Regional Operations Managers to ensure measurable KPI targets are achieved.
  • Asset Management: Deploy all aspects of asset management strategy, overseeing, analyzing, and developing upon the performance of facilities within the region.
  • Financial Management: Responsible for tracking, interpreting, and conducting budget reviews while keeping track of revenue margins to maximize profits.
  • Performance Analysis: Run, analyze, and make recommendations regarding the performance of the facilities, including factors such as occupancy, delinquencies, and financial position.
  • Culture and Reputation: Promote Mini Mall Storage within the community by building a strong culture and reputation that reflects and fosters the Mini Mall core values.
  • Process Standardization: Enforce standardization of operational processes for the existing portfolio and onboarding of new acquisitions.
  • Employee Relations: Support Regional Operations Managers with employee relations issues and oversee regional workforce planning and approvals.
  • Training and Development: Oversee the deployment of training and education for Regional Operations Managers and demonstrate strong mentorship abilities to support success in their roles.
Requirements
  • 5+ years' experience in a regional leadership role managing a geographically diverse operation within storage, retail, hospitality, or food & beverage industries.
  • Facility management/maintenance experience with an understanding of capital management is required.
  • Proven business financials and data analytics proficiency within sales, P&L, and capital management.
  • Systems and technology savvy; experience using programs like Yardi, Site Link, and Call Potential are an asset.
  • Advanced knowledge of Excel, with comfort in all MS office suite products including SharePoint.
  • Strong communication skills with an ability to coach developing leaders and present to an executive audience.
  • Employment references and criminal record check are conducted as part of our selection process but may not be a disqualifying factor.
  • Driver's license and clean driver's abstract required.

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