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Customer Experience Associate
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide personalized customer service and support to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Process a range of financial transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and efficiency.
- Assist with responding to and resolving customer concerns, escalating issues as necessary.
- Identify customer needs and determine solutions to customer problems, opening new accounts and products as required.
- Support the achievement of business objectives by contributing to the development and implementation of sales strategies and initiatives.
- Participate in process improvement opportunities, identifying areas for enhancement and implementing changes to improve efficiency and effectiveness.
- Ensure compliance with Bank policies and procedures, maintaining the highest standards of integrity and professionalism.
Requirements:
- High school diploma and/or equivalent experience.
- 1+ years of relevant experience in a customer-facing role.
- Post-secondary or undergraduate degree in a related field (preferred).
About Us:
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses. We are committed to being a leader in customer experience, and we believe that all colleagues, no matter where they work, are customer-facing. We offer a comprehensive total rewards package, including a competitive salary, variable compensation, and a range of benefits and perks.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A comprehensive total rewards package.
- A commitment to diversity, equity, and inclusion.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, and we will be in touch to discuss further.
