Customer Experience Associate

1 month ago


Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and contributing to the ongoing improvement of our branch customer experience.

Key Accountabilities:

  • Provide exceptional customer service and create a positive experience for every customer interaction.
  • Complete a range of financial transactions in an accurate and efficient manner.
  • Assist with responding and resolving customer concerns, escalating when necessary.
  • Identify customer needs and determine solutions to customer problems.
  • Support the achievement of business objectives by supporting advice goals.
  • Promote products, advice, services, and banking capabilities.
  • Understand and apply operating policies and procedures.
  • Contribute to business objectives for Operational Excellence.
  • Support the timely and accurate completion of business processes and procedures.
  • Evaluate and recommend customer solutions from established options.
  • Follow standardized advice and customer service procedures and practices.

Requirements:

  • High School diploma and/or equivalent.
  • 1+ years of relevant experience.
  • Post-Secondary or Undergraduate degree (in related field) preferred.

What We Offer:

We offer a competitive compensation package, including a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Colleague Development:

We are committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Language Requirement:

N/A.



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